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Fairmont Jasper Park Lodge Administrative Assistant
Administrative Assistant, Executive Office/ F&B / Special Projects Primary Location : Canada-Jasper-The Fairmont Jasper Park Lodge Employee Status : Regular Executive Assistant At Fairmont Hotels & Resorts, our Colleagues are about the exceptional service they provide to our guests – and also to one another. Showcase your interpersonal strengths as Administrative Assistant, where your administrative, problem solving and technical expertise will support successful operations and an unforgettable guest experience. Hotel Overview: The Fairmont Jasper Park Lodge is surrounded by the snow capped mountains and enchanting lakes of Jasper National Park; a UNESCO designated World Heritage Site which includes the #1 Best Golf Resort in Canada by the readers of SCOREGolf Magazine, a newly redesigned Fairmont spa, 6 food and beverage outlets, and many outdoor activities which are right outside your door. No matter what time of year you visit Fairmont Jasper Park Lodge, you can expect to be a part of "The True Rocky Mountain Experience". Summary of Responsibilities: Reporting to the General Manager, Director of Operations and Director of Food and Beverage, responsibilities and essential job functions include but are not limited to the following: • Consistently offer professional, friendly and engaging service • Ensure that the Executive Office atmosphere is maintained as an organized and welcoming environment for all colleagues and guests of Fairmont Jasper Park Lodge • Answer phones for Executive Office • Assist with F&B guest JDP score tracking if required • Purchasing office supplies for Exec offices / F&B • Administer the day-to-day operation of the Executive Office which includes but not limited to; organizing of daily work agenda/calendar for GM and Director of Operations, written correspondence, mail, photocopying, ordering office supplies, office equipment management, completing and circulating meeting minutes, maintain confidential filing system for correspondence, policies, standards, regulations, and various matters related to the Executive Offices • Handle Guest feedback which includes but not limited to; investigating the feedback, distributing comments internally, responding to the Guest in a timely manner, and maintaining feedback files (delegating responses as required) • Assist with Hotel reservations and arrangements for returning guests that have a relationship with the Executive Offices • Create Special Loyalty Program for Local and Alberta Residents • Coordinate the Hotel’s philanthropic programs specifically charitable donations, gift certificates and SDMS quarterly tracking • Hotel liaise with Partners and Hotel Owners • Provide administrative support for special projects including but not limited to; ownership presentations, monthly reports, quarterly reports, Power Point presentations, etc. • Coordinate on-property meetings and events as required by Executive Offices which may include; corporate visits, owner meetings, industry related meetings/visits, special events, etc. • Complete Executive Office payroll reports • Prioritize all telephone calls, in-person visitors and schedule appointments • Assist departmental leaders in completing special projects as required • Follow outlet policies, procedures and service standards • Follow all safety policies • Other administrative duties as assigned Qualifications: • 3 5 years experience in a administrative role • Previous hotel experience preferred • Minimum 60 wpm typing speed • Strong knowledge of Microsoft Office, Word, Excel, Property Manager and Powerpoint essential • Ability to prioritize and work within a high volume area • Ability to maintain complete confidentiality • Highest level of integrity essential • Excellent communication skills, both written and verbal, with creative writing skills being an asset • Strong interpersonal and problem solving abilities • Highly responsible & reliable • Ability to work cohesively as part of a team Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist! ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits! Job Level : Colleague Schedule : Full-time Shift : Day Job Travel : No Closing Date : 07.Apr.2016, 11:59:00 PM