Jasper National Park Jobs
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Sawridge Inn & Conference Centre Guest Services Agent
Guest Services Agent Sawridge Inn & Conference Centre - Jasper, AB The position: The guest services agent is responsible for providing genuine customer service to our guests by booking tours, taking care of guest/tour group luggage, providing general information, checking in and out of guests, and helping the guests with any other inquiries in an efficient and consistent manner, while maintaining a positive and cooperative attitude and a SMILE. Hours: Full time – must be flexible for shifts KEY DUTIES AND RESPONSIBILITIES Responsibilities (include but are not limited to): · Provide information about local features such as shopping, dining, nightlife, and recreational destinations · Make/book travel arrangements for sightseeing and other tours · Pick up and delivering items, or run errands for guests · Greet & assist guests in the Lobby · Greet & assist guests with baggage while checking in/out of the Hotel · Respond quickly to guest requests or complaints in a professional manner and ensure appropriate action is taken. Follow up to ensure guest satisfaction. · Thoroughly learn all duties of Front Desk and assist with Front Desk duties as required · Be familiar with all amenities and services available at the Sawridge Inn and Conference Centre and the town of Jasper · Maintain an open communication line through all shifts by proper use of the log book. · Keep brochure rack and other lobby information tidy, stocked and up to date · Promote team work and quality service through daily communication and coordination with other departments · Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests. · Provide shuttle service to guests. · Perform other duties as assigned. SKILLS/EDUCATION REQUIRED Qualifications: · Excellent interpersonal, communication and customer service skills · Must speak fluent English, additional language an asset · Must be physically fit. This person must have the ability to lift a moderate weight · Pleasant and outgoing personality · Class 5 Alberta Driver's license (for two years) Job Type: Full-time Salary: $14.40 /hour Experience: guest service: 2 years (Required) License or certification: Alberta full driver's license (Required)