Sawridge Inn & Conference Centre Guest Services Agent

Guest Services Agent
Sawridge Inn & Conference Centre - Jasper, AB

The position: 
The guest services agent is responsible for providing genuine customer service to our guests by booking tours, taking care of guest/tour group luggage, providing general information, checking in and out of guests, and helping the guests with any other inquiries in an efficient and consistent manner, while maintaining a positive and cooperative attitude and a SMILE.
Hours: Full time – must be flexible for shifts
KEY DUTIES AND RESPONSIBILITIES
Responsibilities (include but are not limited to): 
· Provide information about local features such as shopping, dining, nightlife, and recreational destinations
· Make/book travel arrangements for sightseeing and other tours
· Pick up and delivering items, or run errands for guests
· Greet & assist guests in the Lobby
· Greet & assist guests with baggage while checking in/out of the Hotel
· Respond quickly to guest requests or complaints in a professional manner and ensure appropriate action is taken. Follow up to ensure guest satisfaction.
· Thoroughly learn all duties of Front Desk and assist with Front Desk duties as required
· Be familiar with all amenities and services available at the Sawridge Inn and Conference Centre and the town of Jasper
· Maintain an open communication line through all shifts by proper use of the log book.
· Keep brochure rack and other lobby information tidy, stocked and up to date
· Promote team work and quality service through daily communication and coordination with other departments
· Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests.
· Provide shuttle service to guests.
· Perform other duties as assigned.
SKILLS/EDUCATION REQUIRED
Qualifications: 
· Excellent interpersonal, communication and customer service skills
· Must speak fluent English, additional language an asset
· Must be physically fit. This person must have the ability to lift a moderate weight
· Pleasant and outgoing personality
· Class 5 Alberta Driver's license (for two years)
Job Type: Full-time
Salary: $14.40 /hour
Experience:
guest service: 2 years (Required)
License or certification:
Alberta full driver's license (Required)

Popular in Jasper National Park

Considering Working in Jasper?

Jasper is a popular tourist destination, and has employment opportunities in the tourism and hospitality sectors. Jobs related to outdoor activities, accommodation, and services catering to visitors are commonly available. Additionally, there may be opportunities in retail, healthcare, and other support services.

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Jasper Employment Accommodations

Jasper National Park is a stunning and popular national park located in the Canadian Rockies in Alberta, Canada.

Living in Jasper allows residents to enjoy the natural beauty of the park, with easy access to outdoor activities such as hiking, wildlife viewing, and skiing. It is essential to note that living and working in a national park area has unique considerations, including limited development accommodations to preserve the natural environment.

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