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Sawridge Inn and Conference Centre Rooms Division Manager
Start Date as soon as possible Location Jasper - Sawridge Inn & Conference Centre Address 76 Connaught Sawridge Inn & Conference Centre Jasper, AB, T0E 1E0 Category Management Description Assists the General Manager with the oversight of all aspects of Property Management in accordance with Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the hiring, training and discipline of hotel staff. Manages the hotel in the absence of the General Manager KEY DUTIES AND RESPONSIBILITIES · Over sees overall day-to-day hotel operations · Participates in the development of short-term and long-term financial and operational plans for hotel which support the overall objectives of the Company · Maintains PMS · Creates an operating environment that assures consistent guest satisfaction. Ensure proper handling of guest complaints · Ensures implementations of appropriate technology solutions to increase customer service and hotel revenues · Ensures the efficient and effective operation of the Housekeeping and Front Desk departments · Hold the Front Desk Manager, Duty Manager, Executive Housekeeper and Maintenance Manager accountable for their roles and responsibilities · Ensure proper training is provided to all staff members at the Front Desk / Housekeeping · Oversee the status of room changes and inventory of the rooms · Keep track of room rate variations and the Complimentary room requests. · Measure sales and profitability against forecasted sales/profit and budgeted costs. · Coaches and develops skills of all departmental staff to the best of their potential and desires · Ensure staff meet company standards and achieve the highest level of customer satisfaction · Ensure that staff is fully knowledgeable on all hotel facilities, daily functions, current hotel promotions, as well as local activities within the town · Coordinates exchange of pertinent information between departments within the Rooms Division and direct exchange of information within the other departments · Assumes overall responsibility for maintaining standards to ensure facilities and equipment are clean, in good repair and well maintained · Schedules and regularly conducts routine inspections of areas under his/her control · Maintains appropriate standards of conduct, dress, Hygiene, uniforms, appearance and posture of Rooms Division employees · Promotes Inter-hotel sales and in-house facilities · Monitors and controls the Room Division Operation in the areas of revenue expenditure, profitability and performance against budget · Responsible for ensuring adequate staff in all areas of the Rooms Division and in the Absence of an employee performing the duties required · Assists hotel management as directed with development of special reports and/or special projects · Conduct comprehensive weekly/monthly departmental meetings to include review of procedures and events that warrant special handling and detailed information · Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Suggests and implements corrective actions. · Supervises and motivates designated employees; carries out supervisory responsibilities in accordance with the Company's policies, training programs, and applicable laws. Responsibilities includes interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewording and disciplining employees; addressing complaints and resolving problems. Consults with department heads, Director of Human Resource and the General Manager as appropriate · Ensures good safety practices of employees and guests, assisting in the maintenance of proper procedures; attends and actively participates in monthly Health & Safety Meetings · Create a courteous, friendly, professional work environment · Create a harmonious and welcoming atmosphere for · Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors · Must be able to change activity frequently and cope with interruptions guests · Required to work minimum of 40-44 hours per week Position Requirements SKILLS/EDUCATION REQUIRED Strong written and verbal communication skills Assertive, excellent interpersonal skills, highly motivated, demonstrate initiative Excellent Microsoft Office skills, including MS Word and Excel Knowledge of computerized hotel systems Must be organized, detail oriented and able to multi-task Must have strong managerial and leadership capabilities 2-3 years Hotel related work experience in leadership role Previous Front Desk Manager experience an asset Previous Housekeeping experience an asset Active Health & Safety Member/Team Leader Full-Time/Part-Time Full-Time Compensation $45,000 - $50,000 Accommodations Available available Position Close Date Exempt/Non-Exempt Position Guest Services Manager Close Date Exempt/Non-Exempt Non-Exempt Hiring Manager(s) Simone Heinrich Open Date 7/22/2016 About the Organization At the Sawridge Group of Companies, we know that delivering unmatched hospitality and excellent service to our clients and guests begins with providing our employees with the very best. We are an Employer of Choice in Alberta's hospitality industry and offer: Comprehensive health and dental benefits package for you and your family Group RRSP with contribution matching Hotel room discounts for you and your friends and family Discounts at our food and beverage outlets Competitive pay and advancement opportunities EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.