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Tekarra Lodge Front Desk Agent


Jasper, AB 
Contract
FRONT DESK AGENT
TEKARRA LODGE, JASPER, ALBERTA
Our culture is rooted in our values and leadership accountability; and as part of that culture we believe in the growth and development of our Ambassadors. Join us and be a part of an exciting place to work. As a Front Desk Agent you will provide superior customer service and administrative support to the Front Office at Tekarra Lodge.
The Front Desk Ambassador is required to maintain a flexible schedule that includes evenings, holidays, and split shifts.
Duties and Responsibilities: 
Greets arriving guests and follows established check-ins procedures
Reviews daily arrivals list and checks VIP notes and other special guest requests
Daily reviews and processes room and rate changes
Assigns and pre-blocks rooms for pre-registered guests and special requests
Confirms out-of-order rooms with Housekeeping and updates status of rooms on a regular basis
Provides check-out services to departing guests, ensures that all accounts and payments are correct and posts all late charges
Ensures public and working areas are maintained, clean and tidy at all times
Assists guest in foreign currency exchange transactions
Accurately follows Coast Hotels cash handling policies and procedures
Accurately completes shift updates and cash-out procedures
Informs and updates the Front Office Manager on all guest related issues
Other duties as assigned by the Front Office Manager*
*
Qualifications & Skill Requirements: 
Minimum 1 years experience in similar position preferred
Successful completion of high school education required
Degree/Diploma in Hospitality, or Hospitality industry courses in Hotel Management a definite asset
Self motivated team player with demonstrated interpersonal skills required
Demonstrated, problem solving and decision making skills
Demonstrated ability to work in a fast paced, multi-tasking, multi-functional team environment required
Demonstrated superior customer service philosophy required
Working knowledge of computer programs: Microsoft Office, Email, Property Management System an asset
Personal alignment with Coast's 5 core values and corporate culture required
Superior communication skills in English, both verbal and written required, with working knowledge of a second language a definite asset
Must be bondable and have a clear police clearance, background check is required upon hire*
*
Additional information: 
Position begins early May 2017 and run until early October 2017
Staff Accommodations available
All positions will receive required training to fulfill duties & responsibilities
Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities and more!
Job Type: Contract
Required experience:
Customer Service: 1 year
	





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