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Tekarra Lodge Maintenance Manager

Jasper, AB 
MAINTENANCE MANAGER
TEKARRA LODGE, JASPER, ALBERTA
Our culture is rooted in our values and leadership accountability; and as part of that culture we believe in the growth and development of our Ambassadors. Join us and be a part of an exciting place to work. The Maintenance Manager will lead the Maintenance team during the regular season, all year will maintain Occupational Health & Safety standards at the hotel while ensuring alignment with Coast Hotels' long-term strategy. This position will ensure the overall property improvement; to maximize operational efficiencies, customer service, and profitability.
Duties and Responsibilities: 
Performs moderately complex tasks in area of specialty, such as general repair and maintenance of the property, reporting all health, safety, and security problems, and ensuring all tools are kept in good working order and stored properly
Establishes and communicates clear objectives, targets, and operational quality standards for the team
During the season monitors the quality of work and provides feedback on the degree to which operational standards are met
Operates within boundaries of authority and adheres to company policies and practices
Focuses on immediate priorities and ensures Ambassadors do the same
Maintains health and safety standards and complies with all regulations
Responsible for the security of the property, the Ambassadors and guests when completing tasks
Effectively communicates goals to team members
Manages the implementation of change initiatives, clearly communicating with team members regarding the need for change and the impact on each team member
Considers and maintains the product/service
Works with other Leaders as part of the hotel's leadership team
Oversees the work of others within functional area during a specific shift, including delegating work flow, and motivating and providing guidance to team members for the achievement of specific end results, and following up on internal /external inquiries where possible
Completes basic supervisory reports such as tracking absenteeism, scheduling resources optimally, tracking work flow and resource needs, outlining cost controls, and maintaining inventory levels
Provides informal recognition to acknowledge the demonstration of excellent performance and/or adherence to the Coast Values
Is visible and accessible, providing open access for Ambassadors to build rapport, discuss issues and resolve concerns
Fosters an environment that is motivating and engaging
Provides training and development to others as needed
Demonstrates a superior customer service attitude with internal/external contacts, which includes listening to and understanding the needs of guests; anticipating and addressing guest concerns and requirements; looking for opportunities to exceed guest expectations; and escalating issues as necessary
Ensures team members deliver excellent guest service aligned with company policies and brand promises; removes barriers to delivering exceptional guest experiences
Empowers Ambassadors to resolve guest issues and identify when to escalate them
Demonstrates knowledge about local situations and activities (i.e., events, security concerns such as thefts) and how they may impact guest services; informs others as appropriate
Lives the Coast Values and reflects the brand in the community; fosters a positive image of Coast in the community
Carries out other duties when assigned by Hotel Manager
Qualifications & Skill Requirements: 
Secondary school diploma
Trade Qualification in one or more of the following with previous work experience and asset: electrical, plumbing, carpentry
Ability to lead others
Knowledge of all tools and equipment needed to perform work
Workplace Hazardous Materials Information System (WHMIS) training
Advanced communication (strong written, oral and listening), interpersonal, and customer service skills
Physical mobility and stamina
Excellent knowledge of health and safety regulations
Ability to work flexible hours and demonstrate versatility
Professional attitude and appearance
Aware of and understands how own area of the business performs (makes money, conserves costs, etc.); demonstrates strong product/service knowledge in functional area
Understands what is going on in the operation; aware of and understands how own area impacts and is impacted by other areas
Knowledge of blueprints an asset
Ability to deal with high pressure environments
Excellent time management and organizational skills
Additional information: 
This position is a year round position
Staff Accommodations available
All positions will receive required training to fulfill duties & responsibilities
Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities and more!
Please submit your resume with cover letter, by January 13, 2017
Job Type: Full-time
Required experience:
Maintenance: 1 year
	





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