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Tekarra Lodge Maintenance Manager
Jasper, AB MAINTENANCE MANAGER TEKARRA LODGE, JASPER, ALBERTA Our culture is rooted in our values and leadership accountability; and as part of that culture we believe in the growth and development of our Ambassadors. Join us and be a part of an exciting place to work. The Maintenance Manager will lead the Maintenance team during the regular season, all year will maintain Occupational Health & Safety standards at the hotel while ensuring alignment with Coast Hotels' long-term strategy. This position will ensure the overall property improvement; to maximize operational efficiencies, customer service, and profitability. Duties and Responsibilities: Performs moderately complex tasks in area of specialty, such as general repair and maintenance of the property, reporting all health, safety, and security problems, and ensuring all tools are kept in good working order and stored properly Establishes and communicates clear objectives, targets, and operational quality standards for the team During the season monitors the quality of work and provides feedback on the degree to which operational standards are met Operates within boundaries of authority and adheres to company policies and practices Focuses on immediate priorities and ensures Ambassadors do the same Maintains health and safety standards and complies with all regulations Responsible for the security of the property, the Ambassadors and guests when completing tasks Effectively communicates goals to team members Manages the implementation of change initiatives, clearly communicating with team members regarding the need for change and the impact on each team member Considers and maintains the product/service Works with other Leaders as part of the hotel's leadership team Oversees the work of others within functional area during a specific shift, including delegating work flow, and motivating and providing guidance to team members for the achievement of specific end results, and following up on internal /external inquiries where possible Completes basic supervisory reports such as tracking absenteeism, scheduling resources optimally, tracking work flow and resource needs, outlining cost controls, and maintaining inventory levels Provides informal recognition to acknowledge the demonstration of excellent performance and/or adherence to the Coast Values Is visible and accessible, providing open access for Ambassadors to build rapport, discuss issues and resolve concerns Fosters an environment that is motivating and engaging Provides training and development to others as needed Demonstrates a superior customer service attitude with internal/external contacts, which includes listening to and understanding the needs of guests; anticipating and addressing guest concerns and requirements; looking for opportunities to exceed guest expectations; and escalating issues as necessary Ensures team members deliver excellent guest service aligned with company policies and brand promises; removes barriers to delivering exceptional guest experiences Empowers Ambassadors to resolve guest issues and identify when to escalate them Demonstrates knowledge about local situations and activities (i.e., events, security concerns such as thefts) and how they may impact guest services; informs others as appropriate Lives the Coast Values and reflects the brand in the community; fosters a positive image of Coast in the community Carries out other duties when assigned by Hotel Manager Qualifications & Skill Requirements: Secondary school diploma Trade Qualification in one or more of the following with previous work experience and asset: electrical, plumbing, carpentry Ability to lead others Knowledge of all tools and equipment needed to perform work Workplace Hazardous Materials Information System (WHMIS) training Advanced communication (strong written, oral and listening), interpersonal, and customer service skills Physical mobility and stamina Excellent knowledge of health and safety regulations Ability to work flexible hours and demonstrate versatility Professional attitude and appearance Aware of and understands how own area of the business performs (makes money, conserves costs, etc.); demonstrates strong product/service knowledge in functional area Understands what is going on in the operation; aware of and understands how own area impacts and is impacted by other areas Knowledge of blueprints an asset Ability to deal with high pressure environments Excellent time management and organizational skills Additional information: This position is a year round position Staff Accommodations available All positions will receive required training to fulfill duties & responsibilities Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities and more! Please submit your resume with cover letter, by January 13, 2017 Job Type: Full-time Required experience: Maintenance: 1 year