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Best Western Jasper Inn & Suites Front Desk Agent

Front Desk Agent 
Best Western Jasper Inn & Suites - Jasper, AB 
Job Summary
At Best Western Jasper Inn & Suites, we are committed to providing for the safety and comfort of our guests. As part of our Front Desk team, you will be responsible for maintaining our high standard of quality. The ideal candidate for this role must possess excellent communication skills, be self-motivated, hardworking and detail oriented.
Responsibilities and Duties
Security and Safety
Criminal record check required
Work Conditions and Physical Capabilities
Attention to detail
Fast-paced environment
Work under pressure
Standing for extended periods
Personal Suitability
Excellent written communication
Judgement, Reliability
Effective interpersonal skills
Team player
Excellent oral communication
Client focus
Business Equipment and Computer Applications
Multi-line switchboard
Specific Skills
Register arriving guests and assign rooms
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Investigate and resolve complaints and claims
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Assist clients/guests with special needs
Handle wake-up calls, Provide customer service
Answer telephone and relay telephone calls and messages
Qualifications and Skills
Front Desk experience and able to speak a second language are an asset.
Terms of employment
Full time
able to work in Canada
Group insurance benefits available to apply for after 6 months of employment & pending approval
Summer gratuities if meet requirements
Subsidized staff accommodation if available
Job Type: Full-time
Required license or certification:
Are you able to work in Canada? (IE: work visa, SIN)

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