Banff Jasper Collection by Pursuit - Jasper, AB $16 an hour - Full-time, Temporary What will be your daily pursuit?: Providing our guests with a clean, safe, and welcoming environment to rest and recharge after their adventures. What perks can you expect?: Work in a dynamic, culturally diverse team from around the globe Seasonal work experience in iconic, unforgettable, and inspiring locations Full-time work of 35+ hours weekly across the summer season Fast-paced and active position – get your step counter ready! The chance to work in an inclusive culture and make life-long friends Opportunities for career growth or future work at other Pursuit locations Access to one of the world’s most beautiful and iconic National Parks What will you do in this job?: Bell Person attendants have a unique roll of helping guests at our properties realize their vacation dreams. This position will work closely with the front desk team and function as an integral first impression to arriving guests. A positive attitude, passion for our experiences, and great communication skills are essential to create unforgettable hospitality experiences for our guests. Provide an outstanding and seamless arrival experience for our guests The Guest service and bell person shall provide guest interactions that are professional, warm, engaging and knowledgeable - enhancing the guest experience. Direct guests to parking areas Assist with guest luggage as required, unloading of cars, delivery of luggage to guest rooms Patrol parking lots to ensure they are clean and tidy Answer any inquiries about the town of Jasper and surrounding areas Provide information on hotel facilities and services, and local points of interest Refer major guest complaints to Hotel Manager or Front Desk Supervisor Learn the Emergency Response Manual thoroughly Provide information and promote all Pursuit products (Brewster Express, Sightseeing tours, Attractions, Hotels, Food & Beverage) Process telephone calls Process group arrivals and departures Register arriving guests and assign rooms Process guests’ departures, calculate charges and receive payment Take, cancel, and change room reservations Resolve minor guest complaints and refer to Hotel Manager or Front Desk Supervisor as required Balance cash and complete balance sheets, cash reports and related forms Provide information regarding room status and special guests to other departments Provide information & confirm bookings for our guests on our local Pursuit attractions Provide information and confirm bookings for meals across all F&B outlets in our collection Perform related Front Desk duties as directed by Supervisor Work independently with the support of a team to achieve organizational goals and drive sales Other duties as assigned What skills and experience do you need for this job?: Excellent communication skills, both verbal and written and an outgoing personality Able to work with minimal direct supervision All employees must maintain a neat, clean and well-groomed appearance per Pursuit standards Computer knowledge (we are willing to train for this) Must be able to lift up to 50lbs Attend and review product knowledge documents and training sessions to fully understand new Pursuit product offerings Passionate about tourism and hospitality and strive to help create memorable experiences for visitors to the Canadian Rockies What will your work environment be like?: Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun! Independent. You’ll spend your days in and around National Parks Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required This job description describes the role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.