Jasper Lodging Front Desk Supervisor

Banff Jasper Collection by Pursuit - Jasper, AB


What will be your daily pursuit?:
Leading our amazing front desk team in providing our guests with top-notch service and a welcoming Jasper adventure!
What perks can you expect?:
Work in a dynamic, culturally diverse team from around the globe
Seasonal work experience in iconic, unforgettable, and inspiring locations
The chance to work in an inclusive culture and make life-long friends
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
Review and verify the work of hotel front desk clerks
Supervise the activities and coordinate the scheduling of the front desk team
Arrange training and orientation of all new front desk team members
Coordination of front desk activities with other departments
Enter rooming lists in the computer system
Coordinate handling of all tours and tour policies
Ensure accurate room counts are kept
Submit room forecasting and progress reports
Open and close room availability when necessary
Effectively handle guest inquiries and complaints
Learn procedures and functions of hotel front desk clerks
What skills and experience do you need for this job?:
2-5 years experience in a major hotel, one year of supervisory experience an asset
Able to speak, read, write and understand the primary language(s) used in the workplace
Good communication skills, both verbal and written
Most tasks are performed in a team environment with the employee acting as a team leader
Able to work with minimal direct supervision
Basic computational ability
Basic computer skills
Knowledge of hotel computer accounting programs, such as Maestro
What will your work environment be like?:
Beautiful. You’ll work in an iconic, unforgettable and inspiring National Park. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around our historic hotel
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

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