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Sawridge Inn & Conference Center Front Desk Agent
Front Desk Agent - Jasper Location Jasper - Sawridge Inn & Conference Center Address Category Front Office/Guest Services Description The position: The Sawridge Inn and Conference Centre (Jasper) is currently accepting applications for the role of Front Desk Agent/Reservation Agent. The Front Desk Agent is responsible for working directly with the guests, making sure their needs are being met, and maintaining strong communication between all departments. Front Desk Agents report directly to the Front Office Manager. The Front Desk is the hub of the hotel and needs to run efficiently, and effectively. Agents are always to be presentable and are the main information providers to the guest. Responsibilities (include but are not limited to): • The Front Desk Agent is responsible to register all arrivals and departures, process transactions, take reservations, take care of guests needs and process various administrative tasks. • Thoroughly learn all rates and packages available with the Sawridge Inn and Conference Centre. • Be familiar with all amenities and services available at the Sawridge Inn and Conference Centre and the town of Jasper. • Up-sell rooms where possible to maximize hotel revenue. • Follow-up of all guest requests or concerns. • Maintaining working knowledge of operating procedures of the following departments: Housekeeping, Maintenance, Guest Services, Food and Beverage. • General computer maintenance. • Co-ordinate room status with the housekeeping department • Direct all telephone, fax and email inquiries to correct department. • Be responsible for front desk float and make deposits at the end of shift. • Respond to telephone, email, and fax requests for reservations, cancellations, and information. Position Requirements Qualifications: • High School diploma or equivalent. • One year front desk/guest service experience preferred. • Must speak fluent English, additional language an asset. • Able to handle stress effectively, and stand for long periods of time. • Must be detail oriented and organized, able to multitask. • Ability to handle money. • Excellent interpersonal, communication and customer service skills. • Conflict resolution/problem solving skills required. • Good typing skills, sound knowledge of computers. • Pleasant and outgoing personality. Full-Time/Part-Time Full-Time Shift -not applicable- Keywords Reservation, Front Desk, Guest Service, Service Excellence, Front Office, Compensation $13.85 Accommodations Available Yes User9 User10 Position Close Date Post Internal Days Position Front Desk Agent - Jasper Close Date Post Internal Days 0 Number of Openings 1 Number Filled 0 Exempt/Non-Exempt Non-Exempt Hiring Manager(s) Simone Heinrich Req Number FRO-16-00005 Open Date 2/11/2016 About the Organization At the Sawridge Group of Companies, we know that delivering unmatched hospitality and excellent service to our clients and guests begins with providing our employees with the very best. We are an Employer of Choice in Alberta's hospitality industry and offer: Comprehensive health and dental benefits package for you and your family Group RRSP with contribution matching Hotel room discounts for you and your friends and family Discounts at our food and beverage outlets Competitive pay and advancement opportunities EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.