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Jasper Wildlife Tours

Sawridge Inn & Conference Center Front Desk Agent

Front Desk Agent - Jasper 

Location 	Jasper - Sawridge Inn & Conference Center  
Category 	Front Office/Guest Services  
Description 	The position:
The Sawridge Inn and Conference Centre (Jasper) is currently accepting applications for the role of Front Desk Agent/Reservation Agent. The Front Desk Agent is responsible for working directly with the guests, making sure their needs are being met, and maintaining strong communication between all departments.  Front Desk Agents report directly to the Front Office Manager.  The Front Desk is the hub of the hotel and needs to run efficiently, and effectively.  Agents are always to be presentable and are the main information providers to the guest.
Responsibilities (include but are not limited to):
•	The Front Desk Agent is responsible to register all arrivals and departures, process transactions, take reservations, take care of guests needs and process various administrative tasks.
•	Thoroughly learn all rates and packages available with the Sawridge Inn and Conference Centre.
•	Be familiar with all amenities and services available at the Sawridge Inn and Conference Centre and the town of Jasper.
•	Up-sell rooms where possible to maximize hotel revenue. 
•	Follow-up of all guest requests or concerns.
•	Maintaining working knowledge of operating procedures of the following departments: Housekeeping, Maintenance, Guest Services, Food and Beverage.
•	General computer maintenance.
•	Co-ordinate room status with the housekeeping department
•	Direct all telephone, fax and email inquiries to correct department.
•	Be responsible for front desk float and make deposits at the end of shift.
•	Respond to telephone, email, and fax requests for reservations, cancellations, and information.
Position Requirements 	Qualifications:
•	High School diploma or equivalent.
•	One year front desk/guest service experience preferred.
•	Must speak fluent English, additional language an asset.
•	Able to handle stress effectively, and stand for long periods of time.
•	Must be detail oriented and organized, able to multitask.
•	Ability to handle money.
•	Excellent interpersonal, communication and customer service skills.
•	Conflict resolution/problem solving skills required.
•	Good typing skills, sound knowledge of computers.
•	Pleasant and outgoing personality. 
Full-Time/Part-Time 	Full-Time  
Shift 	-not applicable-  
Keywords 	Reservation, Front Desk, Guest Service, Service Excellence, Front Office,  
Compensation 	$13.85  
Accommodations Available 	Yes  
Close Date 	 
Post Internal Days 	 
Position 	Front Desk Agent - Jasper  
Close Date 	 
Post Internal Days 	0  
Number of Openings 	1  
Number Filled 	0  
Exempt/Non-Exempt 	Non-Exempt  
Hiring Manager(s) 	Simone Heinrich  
Req Number 	FRO-16-00005  
Open Date 	2/11/2016  
About the Organization 	At the Sawridge Group of Companies, we know that delivering unmatched hospitality and excellent service to our clients and guests begins with providing our employees with the very best. We are an Employer of Choice in Alberta's hospitality industry and offer: 

Comprehensive health and dental benefits package for you and your family
Group RRSP with contribution matching
Hotel room discounts for you and your friends and family
Discounts at our food and beverage outlets 
Competitive pay and advancement opportunities  
EOE Statement 	We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. 


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