Columbia Icefield Guest Services Agent

Banff Jasper Collection by Pursuit - Jasper, AB
$16 an hour - Full-time, Temporary


What will be your daily pursuit?:
provide an upbeat, professional service that goes above and beyond our guests’ expectations.
What perks can you expect?:
Work in a dynamic, culturally diverse team from around the globe
Seasonal work experience in an iconic, unforgettable, and inspiring location
Fast-paced and active position – get your step counter ready!
The chance to work in an inclusive culture and make life-long friends
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
Guest Service Agents provide an upbeat, professional service that goes above and beyond our guests’ expectations. You will come across thousands of guests a day from all over the world, so being up to date on all Pursuit products, discounts and promotions is key. Attention to detail and effective communication skills are a must, but a passion for making a difference for each guest is the most important aspect of this position. This position includes indoor and outdoor components, meaning that your working week will vary.
This is a multi-faceted position and can include any, or all, of the following:
Providing guests with a warm welcome prior to entering the Glacier Discovery Centre (GDC)
Providing guests with a questionnaire prior to entry, and if applicable, taking guests temperatures with an infrared thermometer
Denying entry to guests that exhibit beyond flu like symptoms
Educating guests on the Pursuit Attractions and guiding them through the purchasing process
Providing guests information on the local area
Assisting with tour group check-in, and coordinating with dispatch for logistical changes to orders
Ticket validation as guests begin the Columbia Icefield Adventure and Skywalk
Loading & coordinating guests and tour groups on/off Coaches and/or Ice Explorers
Guest Surveying
Assisting with parking and directing flow of traffic within the parking lots.
Maintaining cleanliness of guest areas, and cleaning of high touchpoint areas during entire duration of shift (IE. Door handles, railings, etc.)
Operate the point of sale system with accuracy and efficiency, the responsible handling of cash, credit cards, and cash out forms
Communicate with co-workers and management, forward observations and comments in a timely fashion
Uphold the high standard of environmental stewardship expected for all employees
What skills and experience do you need for this job?:
Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
Must get excited at the idea of living and working in a remote (yet very social) environment
Previous guest service and cash handling experience an asset
Guest service-oriented mindset and a passion for delivering memorable experiences
Ability to think on the fly and outside the box to solve problems with a positive attitude
Second language is an asset
Mature, energetic, dependable and self-motivated
Enjoy working with a team in a busy, fast-paced environment
Must enjoy working outdoors, even in challenging mountain weather conditions
Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment. Be prepare for all season weather (Snow, Rain, Wind, Hail)
Must meet the Organization grooming and appearance standards
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
Standard First-Aid or higher an asset
What will your work environment be like?:
This fun, summer job runs from June to September or October, 2021.
Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around national parks.
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

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