Sunwapta Falls Rocky Mountain Lodge Front Desk Agent

Jasper, AB

Full–time
MOVE TO THE INCREDIBLE ROCKIES THIS SUMMER!
Everyone has the Canadian Rockies on their bucket list! This is your chance to move to Jasper National Park this summer where you will learn, earn, explore amazing places with awesome new friends and save money for your next adventure in the fall!
Sunwapta is a semi-remote Mountain Lodge located 53km south of downtown Jasper
It’s a very unique experience in that all 45 of our staff live on property in inexpensive staff housing
There is an unparalleled sense of family

The lodge features both cabin and lodge style accommodations catering to mid - upper end clientele
We have won consumer rating awards from both TripAdvisor and Booking
com


The restaurant has won TripAdvisor's Certificate of Excellence for many years :)
We are open from May to October, so it's the perfect time to explore the Rockies, learn new skills, bank some money and be ready for fall

General Characteristics
What do we really do on the desk? Well, we help people create some of the best memories they’ll ever have in their life
We help them connect with nature, with the loved ones they’re with, and to feel so welcomed and cared for they won’t even believe it

To accomplish this we live the mission statement
We strive to provide everyone with the best experience possible
This is not only about what we say, and how we say it, but also about what we do and how we do it
We even approach all of our more administrative routine duties like data entry and filing in various reports with absolute diligence because we understand its necessary for smooth operations

Whether taking messages for managers, helping tour directors with food and beverage orders, recommending sites and booking activities for guests, chatting with interested parties on the phone, making reservations in the dining room, checking people in / out, or communicating with housekeeping (often all these at once!) that it is done with clarity, professionalism and kindness

The position requires a lot of learning early on
It’s a massive learning curve
There is so much information to get familiar with and master
There is a good amount of paper work, computer work and data entry, but an equal amount of getting to know people, chatting, and for lack of a better word, sales

Specific Accountabilities
Sales & Service
Always striving to use the Mission Statement in all points of contact
Promoting the Sunwapta image and specialized service to all visitors
Building strong rapport with guests, tour operators, business partners and contractors
Going the extra mile each and every time
Always giving full attention to guest in front of you or on phone, answering quickly with friendliness
Understanding that sales is really secondary to service
Service leads to sales

Administrative:
Familiarity with Microsoft Programs such as Word and Excel
Familiarity with Apple Mail or Outlook or both
Comfortable learning new software and navigating online
Knowledge of Fax photocopier, computer etc
operations
Entering new reservations
Proper execution of check-ins and check-outs, balancing folios
Complete accuracy in cashing out procedures
Activity bookings, making reservations, itinerary planning
Various paper work required for communicating with Housekeeping, Maintenance, Bookkeeping, Restaurant and Gift Store

Communications
Positive, upbeat, solutions oriented
Phone, email, IM, radio, forms and documents are all used for methods of communication
Clear, effective and transparent communication with Front Desk Team is imperative
Daily communication occurs with employees and managers of every other department
Daily communication with guests, industry partners, suppliers and contractors

Apply today and let's see if we are a match

Popular in Jasper National Park

Considering Working in Jasper?

Jasper is a popular tourist destination, and has employment opportunities in the tourism and hospitality sectors. Jobs related to outdoor activities, accommodation, and services catering to visitors are commonly available. Additionally, there may be opportunities in retail, healthcare, and other support services.

If you're interested in working in Jasper, it is essential to consider the local job market and explore opportunities that align with your skills and interests. Here are some steps you can take to find work in Jasper:

Understanding the Local Job Market and Working in Jasper

Understand the industries that thrive in Jasper National Park; Tourism, hospitality, outdoor recreation, and service-related job sectors are often significant in places like Jasper. Laern about working in the area and learn about the businesses, accommodations, and lifestyle choices that match Jasper employment.

Lifestyle and Employment while Working in Jasper

Explore websites of companies in Jasper that align with your career goals and lifestyle.

Consider acquiring or enhancing skills that are in demand in Jasper's job market. This could improve your competitiveness and help you excel in Jasper's workforce. Remember to tailor your application materials (resume, cover letter) to each job application and follow any specific instructions provided by employers.

Jasper Employment Accommodations

Jasper National Park is a stunning and popular national park located in the Canadian Rockies in Alberta, Canada.

Living in Jasper allows residents to enjoy the natural beauty of the park, with easy access to outdoor activities such as hiking, wildlife viewing, and skiing. It is essential to note that living and working in a national park area has unique considerations, including limited development accommodations to preserve the natural environment.

If you are considering employment and living in Jasper National Park, you may want to explore the housing options in Jasper itself or nearby towns like Hinton, which is located just outside the park boundary. Keep in mind that housing availability and costs can vary, so it's advisable to research and plan accordingly. Additionally, employment opportunities may be tied to tourism, hospitality, or other industries related to the Park and its visitors.