Jasper House Bungalows Front Desk Supervisor

Contract Bonus $2000
Jasper House Bungalows
6 reviews
Jasper, AB
$19 an hour - Full-time, Seasonal

Jasper House Bungalows is currently accepting applications for the 2022 summer season. We are looking for experienced staff to start in April until mid October. We offer onsite accommodations, end of season bonus and a fun, energetic atmosphere. Come join our team and experience all the activities that Jasper National Park has to offer.

Position Summary: Front Desk Supervisor

The front desk supervisor position is a key part of the overall success of Jasper House Bungalows. You will be key in coordinating the efforts of our Front Desk. You will be expected to supervise and coordinate the scheduling of Front Desk Agents. You will also review and verify the work of front desk agents and assist in invoicing and billing for tours and online travel agencies. This is front line position so you will also be working on the front desk. It is very important that the individual possesses a strong outgoing personality, with an ability to pay close attention to details and a passion for interacting with guests from around the world. The successful candidate must be able to work well with others and alone unsupervised.

Duties and Responsibilities

Greet guests in a friendly manner and follow the check in/out procedures

Review and verify the work of hotel front desk clerks

Supervise the activities and coordinate the scheduling of the front desk team

Arrange training and orientation of all new front desk team members

Coordination of front desk activities with other departments

Enter rooming lists in the computer system

Coordinate handling of all tours and tour policies

Ensure accurate room counts are kept

Submit room forecasting and progress reports

Open and close room availability when necessary

Effectively handle guest inquiries and complaints

Process payments and post accurately to guest accounts

Follow set policies regarding cash handling

Ensure the front desk is neat and orderly stocked with all necessary items

Maintain records and files

Check out guest and print or email receipts

Communicate with other departments in a friendly and professional manner

Be aware of local attractions, activities and restaurants to make recommendations for guests

Handle incoming phone calls and other guest communications

Accurately communicate with other shifts regarding issues arising from day to day operations

Track and document daily occurrences

Assist with laundering towels

Answer all incoming guest questions

Other duties as required

Qualifications

- Previous experience in a front desk role

- Strong communications skills in English, both in written and verbal is essential

- Ability to work all shifts including weekends, mornings, evenings and holidays. We do not have a midnight shift.

- Diploma in hospitality or related courses and asset

- Ability to work in a fast paced environment

- Demonstrated strong customer service skills

- must be bondable

- applicants must be legally eligible to work in Canada

Jasper House Bungalows offers competitive wages, end of season bonus and accommodations.

Job Type: Full-time

Contract length: 6 months

Job Types: Full-time, Temporary

Job Types: Full-time, Seasonal
Contract length: 7 months

Salary: $19.00 per hour

Additional pay:

Bonus pay
Schedule:

8 hour shift
Day shift
Holidays
Night shift
Weekend availability
Experience:

Front Desk: 1 year (preferred)