Jasper Skytram Guide Operator

Jasper, AB

This is a full time role, 5/7 days a week.
Split shifts from mid-May to early September – rotate between morning and afternoon shifts.
The first 90 days of employment is a probationary period.

The SkyTram Guide is a unique position, which requires an upbeat and animated individual who enjoys dealing with and speaking directly to small groups. You will be enhancing our guests experience with information about Jasper SkyTram and the town of Jasper, as well as on local history, wildlife, and geology related to the area.

SkyTram Operators must also have the confidence to operate the tram and communicate efficiently with the entire lift operations department.

This position also provides the unique opportunity to rotate throughout the day between the Car Operator, Ticket Checker and the General Duties/Guest Relations positions.

Core Competencies
Ability to work well as part of a team
Strong communication and public speaking abilities
Performing 10 – 15 minute presentations to small groups
Passion for working with and dealing with the public
Ability to work outdoors in all weather conditions
Ability to make quick, well-informed decisions
Ability to maintain a calm and friendly composure under periods of stress
Comfortable working at high elevations
Previous lift operations and guide experience an asset
Customer service orientated
Job Duties
Car Operator
Have a good working knowledge of passenger evacuation safety procedures
Conduct lift evacuations from tram car at heights of up to 60 meters
Learn and interpret everything from local wildlife, fauna, geology and National Park history
Conduct an informative speech/presentation during the tram flight
Loading and unloading passengers onto the tram cars
Running the tram
Ticket Checker
Scan all tickets when entering lobby/pre-boarding area
Greet and interact with guests prior to their tram ride
Keep track of daily flight logs
Monitor weather – lightning and winds
Ensure the proper timing of flight departures
Loading and unloading passengers onto the tram cars
General Duties/Guest Relations
Loading and unloading passengers onto the tram cars
Keeping the property clean and tidy, empty garbage’s and recycling
Snow removal
Answer customer questions
Delivering items around the property
Assisting customers, directing people around the property
Help Upper Station Shift Leader in the afternoons with crowd control
Cleaning duties
All Jasper SkyTram employees must complete the required training, including accompanying training checklists, with the end goal of becoming familiar with operating systems and procedures
All Jasper SkyTram employees will conduct themselves in compliance with Alberta Occupational Health and Safety legislation as it relates to their job.
Your job is not limited to this list. This is an outline of what is expected of you. Please ask as many questions as needed to do your job well.