Banff Jasper Collection by Pursuit Jasper, AB Full-time What will be your daily pursuit?: The IT Engineer is as a key member of our extremely collaborative information technology team. Our Colleagues whom we support count on us for prompt and reliable Technology support across all our Attractions and Hotels in South West Alberta. The Engineer will troubleshoot problems (in person, by telephone or via email) in a timely and accurate fashion to completion or escalate to the next tier of support. What perks can you expect?: Work in a dynamic, culturally diverse team from around the globe Work experience in an iconic, unforgettable, and inspiring location Free access to Pursuit attractions for staff and family, send a friend at half the price! Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences A safe work environment with structured COVID procedures and vaccination policies The chance to work in an inclusive culture and make life-long friends Access to subsidized mental health and wellness resources Opportunities for career growth or future work at other Pursuit locations Access to one of the world’s most beautiful and iconic National Parks What will you do in this job?: Assist staff with technical support of desktop computers, applications, and related technology Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems One-on-one consultancy with end users and Support Services staff Assists in the maintenance and testing of network servers and associated equipment Independent analyses, communication and problem solving Work is performed with little supervision and requires initiative and judgement Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines Works with vendor support contacts to resolve technical problems with desktop computing equipment and software Works with Service Desk and Network Operations staff as appropriate to determine and resolve problems received from clients Interact with numerous computer platforms in a multi-layered client server environment Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems Trains and orients staff on use of hardware and software Assists in maintaining LAN/WAN records and, as appropriate, telephone systems Participates in an on-call rotation to ensure appropriate IT support What skills and experience do you need for this job?: Information Technology degree, diploma or related education preferred Minimum of 2 years Desk Top support Ability to author non-trivial documents with both text and graphical elements and using these documents to keep different types of operational teams and staff informed Valid driver’s license required Strong “can-do,” attitude with willingness to be flexible and adaptable Excellent analytic and troubleshooting skills for problems that span multiple domains (applications, network, system, hardware) Organized, highly motivated individual that has excellent project and task management skills Self-starter and thought-leader for the Infrastructure department and is expected to bring ideas to the table for consideration Ability to make decisions, solve problems and exercise good judgment Professional, and able to patiently and effectively communicate complex concepts to audiences with varying skill levels, in person, on the phone, and via email Strong commitment to building positive working relationships Willingness to work with a geographically dispersed team in a seasonal environment Resourceful, with a curiosity to solve problems and create new solutions Ability to organize and prioritize multiple tasks in a fast-paced environment Sense of urgency to complete job duties accurately and in a timely manner Sense of humor and ability to ‘let things roll’ when the unexpected happens Solid written and verbal communication skills Hospitality and service-focused mindset including the need to work successfully with both internal and external partners Strong sense of prioritization and focus to complete tasks High-energy, collaborative hospitality environment in Jasper, AB Beautiful National Park setting Mix of both year-round and summer seasonal operations Opportunity to learn and develop skills to further career goals Shared Services IT model which supports all lines of business to deliver great guest experiences Ability to lift and move up to 100 lbs with assistance Willing and able to work indoor and outdoor in varied weather conditions What will your work environment be like?: Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun! Independent. You’ll spend your days in and around National Parks Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required EEO Information: Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.
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