FAIRMONT Front Office Manager

Jasper, AB
Job details
Job type
Company Description

Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity.

Job Description

Front Office Manager

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your leadership and interpersonal strengths as Front Office Manager, where you will lead our team of service ambassadors, maximize Front Office operations and ensure exceptional guest service.

What is in it for you:

Subsidized staff accommodation provided on-site for full time status
Competitive extended benefits package including medical, vision and dental for full time permanent status
Employee Travel Program
Comprehensive Wellness Platform (LifeWorks)
Discounts on food & beverage/spa/golf
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor
What you will be doing:

Reporting to the Director, Front Office, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Follow departmental policies, procedures and service standards
Overseeing daily Front Desk Operations by leading & supporting a team of 6 Leaders and colleagues as direct reports
Lead and manage all aspects of the arrival / departure experience and ensure all service standards are followed
Supporting company and hotel policies and procedures including the promoting and participation in Employee Engagement (EES), Voice of the Guest (VOG), Leading Quality Assurance (LQA), Health and Safety, and Guest Service initiatives
Ensure Service Essentials and LQA Standards are met and exceeded while actively seeking feedback and follow up on Guest comments
Working closely with Guest Services Manager on arrivals, departures and lobby management
Maximize rooms revenue through upgrades, walk ins and revenue maximization meetings and implementing/supporting agreed upon Revenue Management strategies and practices
Monitor and report on problem accounts not settled while guest is in house.
Proactively implement processes to deliver problem free stay for our guests and leading the Royal Service team
Handle guest concerns and react quickly, logging and notifying proper areas
Ensure goals are met from a measurement perspective – Trust You, LQA, EES, SAQ, ALL Enrollments, and Upsells etc.
Manage the departmental budget and procurement
Managing Keep In Touch System and introducing any technology applications
Conduct regularly scheduled departmental meeting and ensure regular communication occurs within department
Seeks feedback and perform follow up on guest satisfaction and deals with challenges in accordance with our Mission Statement and philosophy of employee participation
Selects, trains, manages the performance of colleagues and leaders
Focus on recruitment ensuring adequate staffing for peak seasons
Responsible for scheduling as per labour standards and payroll for all Front Office colleagues
Utilize Labour Management Program to assist with department scheduling
Maintain adequate stock of Front Office supplies and order when necessary within departmental budget
Provide support, guidance and leadership to the Front Office Leadership Team
Ensures awareness of all hotel activities and services and oversees the lobby area for cleanliness, maintenance, security and functionality
Ensure lobby presence is maintained
Balance operational, administrative and Colleague needs
Adhere to the hotels vehicle handling and safety policies while driving hotel and guest vehicles
Follow all safety policies and responsible of the emergency response in Royal Service, including fire panel.
Other duties as assigned.


Your experience and skills include:

Previous leadership experience, at least 3-5 years in a similar establishment, required
Previous Opera Property Management System experience required
Previous Fairmont or Luxury hospitality experience with a similar establishment or brand an asset
Computer literate in Microsoft Window applications required
Proven leadership abilities, in regards to coaching, developing, training, recruiting, etc.
Previous Rooms Division experience is a definite asset
University/College degree in a related discipline preferred
Must possess a professional presentation
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all time
Your team and working environment:

Fast-paced, upscale, luxury hotel
Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer
Hospitality employees worldwide making this a great place to develop lifelong connections

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | (fairmontmtnjobs.com)

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo!