Decore Group Jasper Guest Experience Manager

Decore Group
Jasper, AB
Decore Group
Jasper, AB

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Jasper, AB

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Full job description
Job Title: Guest Experience Manager
Location: Jasper, Alberta

Live in the breathtaking wilderness of the Canadian Rockies.

Imagine waking every morning to the crisp mountain air, the sound of flowing waters, and nature’s melody — therapeutic and rejuvenating. Come paint, photograph, or write about your experience. Not much for artistry? Snowboard or ski a newly powdered run, camp backed against a pristine lakeshore, hike the dense greenery, or scale a mountain to its top. Create unbelievable memories and form lifelong friendships while enjoying a shared living experience.

Come work with us — Decore Hotels: Maligne Lodge, and Tonquin Inn, nurtures team members by promoting a professional environment filled with creativity, teamwork, respect, and fun.

The Guest Experience Manager ensures our guests receive an efficient, friendly, and personalized experience at both the Tonquin Inn and Maligne Lodge. This person coaches and trains our entire team to provide quality service throughout our guests’ stay and helps maximize room revenue and occupancy.

Working closely with department managers, you will ensure guest satisfaction and handle guest feedback. This role manages online reviews, follows up on guest feedback and special requests, and oversees our social media accounts.

Key Responsibilities:
Track Reviews: keep apprised of search engine and aggregate reviews, responding in a timely and genuine manner.
Feedback and Guest Satisfaction: Listen, empathize, and take corrective actions to ensure guests are completely satisfied.
Problem Solve: Anticipate, prevent, and identify guests’ needs
Monitor Special Requests: ensure special requests by guests are fulfilled.
Develop Internal Communication Practices: Ensure all departments communicate/cooperate for a seamless guest experience.
Develop Team Member Morale: Motivate staff by coaching, training, and offering incentives for service excellence.
Team Member Orientation: Develop, teach, and coach new team members about policies, procedures, and customer service.
Oversee Social Media Engagement: Monitor the engagement of our social media posts, contests, and graphics, ensuring those responsible post regularly.
Reporting: Prepare monthly guest satisfaction reports and make recommendations for improvement.
Other duties as assigned

3+ years of guest relations experience
3+ years of Staff training experience, including development of training materials.
Excellent written and verbal communication, and strong interpersonal skills.
Strong problem-solving and conflict resolution skills.
Ability to manage multiple tasks and prioritize effectively.
Strong attention to detail and organizational skills.
Proficient in Microsoft Office (Word, Excel, PowerPoint).
Valid work visa/permit, permanent residence status, or Canadian citizenship
Does not require sponsorship
Criminal Record Check
Driver’s Abstract & 3-years insurance history, if applicable

Competitive wages
Seasonal completion bonus
Team member discounts
Medical/dental insurance
Life insurance
Corporate events
Use of amenities, including gym and pool
Family rates
Activity & fitness program
Education & training opportunities
Refer a friend bonus
Designated vacation schedule
Subsidized accommodation (Private 2-bedroom townhouse)

Work conditions:
Permanent, full-time
In person
Shift work, holidays, and overtime
Ability to withstand climate conditions, if applicable
Stand, bend, kneel for long periods
Lift, push, pull 50lbs

Instructions & Contact info:Send resume, 3 pages or less, to:
Or through role posting link

Preference will be given to those with previous experience. Only those selected will be contacted for an interview.

Your interest in working with Decore Group is greatly appreciated.

Popular in Jasper National Park

Considering Working in Jasper, Alberta?

Jasper is a popular tourist destination, and has employment opportunities in the tourism and hospitality sectors. Jobs related to outdoor activities, accommodation, and services catering to visitors are commonly available. Additionally, there may be opportunities in retail, healthcare, and other support services.

If you're interested in working in Jasper, it is essential to consider the local job market and explore opportunities that align with your skills and interests. Here are some steps you can take to find work in Jasper:

Understanding the Local Job Market and Working in Jasper, Alberta

Understand the industries that thrive in Jasper National Park; Tourism, hospitality, outdoor recreation, and service-related job sectors are often significant in places like Jasper. Laern about working in the area and learn about the businesses, accommodations, and lifestyle choices that match Jasper employment.

Lifestyle and Employment while Working in Jasper National Park

Explore websites of companies in Jasper that align with your career goals and lifestyle.

Consider acquiring or enhancing skills that are in demand in Jasper's job market. This could improve your competitiveness and help you excel in Jasper's workforce. Remember to tailor your application materials (resume, cover letter) to each job application and follow any specific instructions provided by employers.

Jasper Alberta's Employment Accommodations

Jasper National Park is a stunning and popular national park located in the Canadian Rockies in Alberta, Canada.

Living in Jasper allows residents to enjoy the natural beauty of the park, with easy access to outdoor activities such as hiking, wildlife viewing, and skiing. It is essential to note that living and working in a national park area has unique considerations, including limited development accommodations to preserve the natural environment.

If you are considering employment and living in Jasper National Park, you may want to explore the housing options in Jasper itself or nearby towns like Hinton, which is located just outside the park boundary. Keep in mind that housing availability and costs can vary, so it's advisable to research and plan accordingly. Additionally, employment opportunities may be tied to tourism, hospitality, or other industries related to the Park and its visitors.