Decore Hotels Jasper Guest Experience Manager

Decore Hotels
Jasper, AB
$45,000–$65,000 a year - Full-time
Decore Hotels
Jasper, AB
$45,000–$65,000 a year
Job details

$45,000–$65,000 a year
Job type
Shift and schedule
Weekends as needed

Jasper, AB

Pulled from the full job description
Dental care
Life insurance

Full job description
Job Title: Guest Experience Manager

Location: Jasper, Alberta

Live in the breathtaking wilderness of the Canadian Rockies.

Imagine waking every morning to the crisp mountain air, the sound of flowing waters, and nature’s melody — therapeutic and rejuvenating. Come paint, photograph, or write about your experience. Not much for artistry? Snowboard or ski a newly powdered run, camp backed against a pristine lakeshore, hike the dense greenery, or scale a mountain to its top. Create unbelievable memories and form lifelong friendships while enjoying a shared living experience.

Come work with us — Decore Group, Maligne Lodge, Tonquin Inn, & WickedCup, nurtures team members by promoting a professional environment filled with creativity, teamwork, respect, and fun.

Overview: Our company is seeking an experienced Guest Experience Manager to join our team and oversee the guest experience at both the Tonquin Inn and Maligne Lodge. This role works with the General Manager and Front Desk Manager to ensure guest satisfaction and handle guest complaints. The Guest Relations Manager is responsible for managing online reviews, following up with guests on complaints, and overseeing social media accounts.

Key Responsibilities:

• Respond to and manage online reviews on Google and other 3rd party booking sites.
• Manage guest complaints in person and online, ensuring prompt and satisfactory resolution.
• Oversee social media accounts (Instagram, Facebook), ensuring they are consistently updated with engaging content and promotions/competitions.
• Work closely with the Revenue Manager on hotel promotions and packages for the website and social media.
• Manage the other social media coordinator to ensure that all social media channels are updated regularly and with engaging content.
• Work with other departments to ensure guest satisfaction and improve the overall guest experience.
• Develop and implement guest service training programs for all departments.
• Prepare monthly reports on guest feedback and complaints and make recommendations for improvement.
• Other duties as assigned by the General Manager.


• Minimum of 3 years of experience in a guest relations role, preferably in the hospitality industry.
• Excellent written and verbal communication, and strong interpersonal skills.
• Strong problem-solving and conflict resolution skills.
• Ability to manage multiple tasks and prioritize effectively.
• Strong attention to detail and organizational skills.
• Experience managing social media accounts and creating engaging content.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Ability to work flexible hours, including weekends and holidays.
• Bachelor's degree in hospitality management, business administration, or related field preferred.
• Accommodation is a two-bedroom townhouse and salary dependent on skill and experience level.

• Competitive wages
• Seasonal completion bonus
• Team member discounts
• Medical/dental insurance
• Life insurance
• Corporate events
• Use of amenities, including gym and pool
• Family rates
• Activity & fitness program
• Education & training opportunities
• Refer a friend bonus
• Designated vacation schedule
•Subsidized accommodation

Work conditions:
• Permanent, full-time
• In person
• Shift work, holidays, and overtime
• Ability to withstand climate conditions, if applicable
• Stand, bend, kneel for long periods
• Lift, push, pull 50lbs

• Previous experience preferred
• Valid work visa/permit, permanent residence status, or Canadian citizenship
• Does not require sponsorship
• Criminal Record Check
• Driver’s Abstract & 3-years insurance history, if applicable

Instructions & Contact info:
Send resume, 3 pages or less, to:
Or through role posting link

Preference will be given to those with previous experience. Only those selected will be contacted for an interview.

Your interest in working with Decore Group is greatly appreciated.

Job Type: Full-time

Salary: $45,000.00-$65,000.00 per year


Bachelor's Degree (preferred)

Customer service: 3 years (required)
Work Location: In person

Popular in Jasper National Park

Considering Working in Jasper, Alberta?

Jasper is a popular tourist destination, and has employment opportunities in the tourism and hospitality sectors. Jobs related to outdoor activities, accommodation, and services catering to visitors are commonly available. Additionally, there may be opportunities in retail, healthcare, and other support services.

If you're interested in working in Jasper, it is essential to consider the local job market and explore opportunities that align with your skills and interests. Here are some steps you can take to find work in Jasper:

Understanding the Local Job Market and Working in Jasper, Alberta

Understand the industries that thrive in Jasper National Park; Tourism, hospitality, outdoor recreation, and service-related job sectors are often significant in places like Jasper. Laern about working in the area and learn about the businesses, accommodations, and lifestyle choices that match Jasper employment.

Lifestyle and Employment while Working in Jasper National Park

Explore websites of companies in Jasper that align with your career goals and lifestyle.

Consider acquiring or enhancing skills that are in demand in Jasper's job market. This could improve your competitiveness and help you excel in Jasper's workforce. Remember to tailor your application materials (resume, cover letter) to each job application and follow any specific instructions provided by employers.

Jasper Alberta's Employment Accommodations

Jasper National Park is a stunning and popular national park located in the Canadian Rockies in Alberta, Canada.

Living in Jasper allows residents to enjoy the natural beauty of the park, with easy access to outdoor activities such as hiking, wildlife viewing, and skiing. It is essential to note that living and working in a national park area has unique considerations, including limited development accommodations to preserve the natural environment.

If you are considering employment and living in Jasper National Park, you may want to explore the housing options in Jasper itself or nearby towns like Hinton, which is located just outside the park boundary. Keep in mind that housing availability and costs can vary, so it's advisable to research and plan accordingly. Additionally, employment opportunities may be tied to tourism, hospitality, or other industries related to the Park and its visitors.