Mount Robson Inn Jasper Front Desk Agent

Vantage Hotels
Jasper, AB
$17–$19 an hour - Full-time
Vantage Hotels
Jasper, AB
$17–$19 an hour
Job details

$17–$19 an hour
Job type
Shift and schedule
Weekends as needed

Jasper, AB

Full job description
If you love to be in the Rocky Mountains, enjoy the skiing, opportunities for outdoor exploration and want to share your excitement with guests, this might be the fit or you!

Staff housing is located close to and in the hotel and is provided at a reasonable rate. Read on to learn more about the job and check out our hotel at

Our Values:

Love it – Exemplify a culture of caring by showing sincere kindness and compassion to all people.

Own it – Take responsibility for your actions, knowing the impact that they have on the company, guests and peers.

Share it – Share your experiences with guests and team members, fostering unity and connection.

Solve it- Take an active role in problem-solving, employing innovation and collaboration to solve challenges.

Laugh. Find joy and fun in everyday moments, encouraging a positive and enjoyable environment.

Job Summary: You will represent the hotel to the guest throughout all stages of their stay by working with all hotel personnel to ensure every guest experience superior customer care. Your attention to detail, strong communication skills, and ability to handle various guest inquiries and requests will contribute to the overall positive guest experience.


Guest Check In and Check out

Greet guests warmly upon their arrival and ensure a smooth and efficient check-in process
Knows room locations, types of rooms available, and room rates.
Process guest check-outs accurately, making sure all charges are correct, and provide assistance as needed.

Takes same day reservations, future reservations and cancellations through phone, in person and online.
Maintains an inventory of vacancies, reservations and room assignments
Ensure accuracy of guest information, preferences, and special requests in the reservation system
Guest Services/Promotions

Uses persuasive selling techniques to sell rooms and to promote other amenities and services of the hotel.
Maintains customers’ privacy.
Maintains a high level of professional interactions, appearance and demeanour.
Assist guests with local area information, directions, and recommendations for dining, entertainment, and attractions
Front Desk Operations/Administration

Keep a neat and clean work area
Communicate key information to relevant departments
Process guest payments accurately
Handle guest complaints and ensure appropriate resolution. Escalate as needed
Collaboration /teamwork

Reports any unusual occurrences or requests to the manager or assistant manager.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Coordinates guest room maintenance work with the engineering and maintenance division
Manages and resolves all guest complaints in a professional and courteous manner.
Security and Safety

Follow all hotel guidelines for safety and security of guests and staff
Monitor the lobby area to maintain a safe and welcoming environment for guests and employees.

High school diploma or equivalent preferred.
Previous hotel-related experience preferred.
Ability to communicate with public, hotel staff, and management in a professional manner.
Ability to follow proper credit, check cashing, and cash handling policies and procedures.
Willing to work a flexible schedule, including weekends and holidays.
A team player willing to help colleagues in other departments when needed
Reliable and punctual
Willing and able to live and work in a small community

Popular in Jasper National Park

Considering Working in Jasper, Alberta?

Jasper is a popular tourist destination, and has employment opportunities in the tourism and hospitality sectors. Jobs related to outdoor activities, accommodation, and services catering to visitors are commonly available. Additionally, there may be opportunities in retail, healthcare, and other support services.

If you're interested in working in Jasper, it is essential to consider the local job market and explore opportunities that align with your skills and interests. Here are some steps you can take to find work in Jasper:

Understanding the Local Job Market and Working in Jasper, Alberta

Understand the industries that thrive in Jasper National Park; Tourism, hospitality, outdoor recreation, and service-related job sectors are often significant in places like Jasper. Laern about working in the area and learn about the businesses, accommodations, and lifestyle choices that match Jasper employment.

Lifestyle and Employment while Working in Jasper National Park

Explore websites of companies in Jasper that align with your career goals and lifestyle.

Consider acquiring or enhancing skills that are in demand in Jasper's job market. This could improve your competitiveness and help you excel in Jasper's workforce. Remember to tailor your application materials (resume, cover letter) to each job application and follow any specific instructions provided by employers.

Jasper Alberta's Employment Accommodations

Jasper National Park is a stunning and popular national park located in the Canadian Rockies in Alberta, Canada.

Living in Jasper allows residents to enjoy the natural beauty of the park, with easy access to outdoor activities such as hiking, wildlife viewing, and skiing. It is essential to note that living and working in a national park area has unique considerations, including limited development accommodations to preserve the natural environment.

If you are considering employment and living in Jasper National Park, you may want to explore the housing options in Jasper itself or nearby towns like Hinton, which is located just outside the park boundary. Keep in mind that housing availability and costs can vary, so it's advisable to research and plan accordingly. Additionally, employment opportunities may be tied to tourism, hospitality, or other industries related to the Park and its visitors.