ACCOR Fairmont Jasper Park Lodge
 
Jasper, AB
From $19.10 an hour - Permanent, Full-time
 

Job details
Pay
From $19.10 an hour
Job type
Permanent
Full-time

Location
Jasper, AB

Full job description
Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Fairmont Jasper Park Lodge is in the midst of a multi-phase resort transformation, including all new venues, refreshed spaces, and evolving service models. Restaurant, Bar & Guest Services teams will be working in newly renovated spaces, with updated layouts, technology, and guest flow.

This role is best suited for individuals who are comfortable with change, open to learning new service standards, and energized by being part of a luxury environment that is actively evolving.


Job Description

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Captain Server.

As a Captain Server with Fairmont Jasper Park Lodge, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your engaging and anticipatory service will inspire the team and ensure the success of our banquet functions.

What you will be doing:

Reporting to the Banquet Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Follow departmental policies, procedures and service standards
Assist guests regarding menu items in an informative and helpful way
Take an active role with the training and development of new and existing staff
Project a pleasant and professional image to guests at all times
Build and maintain a high level of customer service and staff morale through outlet promotions and staff incentive programs
Assist management team to develop action plans to improve outlet performance
Ensure that the outlet is operating within the confines of the ALCB regulations
Have full knowledge of all menu items, garnishes, contents and preparation methods
Responsible for preparing and serving cocktails and other beverages on a daily basis
Deliver and present food items to guest tables
Bus and re-set tables
Adhere to the hotel’s vehicle handling and safety policies while driving hotel vehicles
Follow all safety and sanitation policies when handling food and beverage
Help lead the F&B Outlet team in all aspects of the department and ensure service standards are followed
Report and handle guest concerns and react quickly and professionally in absence of manager
Attend regularly scheduled departmental and divisional meetings
Maximize revenues by communicating regularly with the Food & Beverage teams to implement agreed upon strategies, practices and promotions
Support employees while ensuring service standards are maintained
Walk through all FOH spaces at EOD to ensure proper tear down and cleaning procedures
Ensure appropriate staffing levels, and make informed decisions to cut staff, with the approval of manger on duty
Assign sections based on staffing levels / business needs
Perform and check opening / closing duties checklist and follow up with colleagues accordingly
Delegate and assign side duties and verify completion prior to sending staff home
Approve discounts and promos as per in house policies
Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
Foster an inclusive environment where every individual feels valued and respected
Other duties as assigned

Qualifications

Your experience and skills include:

Minimum 1 years serving experience required (must include at least 6 months a la carte service)
Previous leadership experience required
Valid Alberta driver’s license required
Excellent knowledge of wine, cocktails and beer required
Pro Serve certification required
Banquets experience preferred
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
Ability to focus attention on guest needs, remaining calm and courteous at all times
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.


Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

What is in it for you:

Starting rate of Pay: $19.10 / hour
Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
Comprehensive wellness platform for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor
About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

Want to learn more about this opportunity? View the complete job description by clicking this link: Captain Server.pdf

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com