Right Time Heating and Air Conditioning
 
Jasper Canada
$20 an hour - Full-time
 
Job details
Pay
$20 an hour
Job type
Full-time

Location
Canada

Full job description
Role Overview:
The Sales Advisor is responsible for generating new sales opportunities, converting inbound leads, making outbound calls to prospective customers, revenue recovery and ensuring customer retention. This role focuses on direct sales, revenue generation, revenue recovery, booking conversion rates, and customer relationship management. The advisor ensures high-quality service while closing deals, following up post-sale, and driving customer engagement with company products/services.
The Sales Advisor will be a key driver of revenue through the contact center, distinct from customer service roles by focusing on proactive sales engagement, booking rate optimization, and customer retention. This role will significantly contribute to business growth by converting high-quality leads, ensuring long-term customer satisfaction, and driving continued engagement through retention strategies and follow-up interactions.

Key Responsibilities:
Inbound & Outbound Sales: Handle incoming sales inquiries and conduct outbound calls to nurture leads, convert them into sales, and achieve sales targets.

Product Knowledge: Master the details of all products and services offered to provide informed and persuasive sales pitches to customers.

Lead Conversion: Assess customer needs and recommend suitable products, services, or packages that align with those needs, aiming to maximize booking and conversion rates.

Booking Rate Optimization: Drive a high percentage of lead-to-sale bookings, utilizing effective sales tactics and negotiation skills to close deals.

Cross-selling & Upselling: Identify opportunities to sell additional products or services that would enhance the customer’s experience or meet other needs.

Sales Reporting: Accurately track, log, and report sales activities, booking rates, conversion data, and call outcomes in CRM systems.

Customer Engagement: Ensure customer interactions are professional, consultative, and sales-focused, fostering strong relationships and loyalty.

Retention & Follow-up: After closing a sale, follow up with customers to ensure satisfaction, address any issues, and introduce maintenance or upgrade options to encourage future purchases.

Customer Retention: Develop strategies to maintain and grow relationships with current customers, including identifying when to offer renewal or additional products/services to retain their business.

Collaboration: Work closely with the marketing team for lead generation, and with customer service and retention teams for post-sale support to ensure seamless handovers and maintain customer relationships.

Revenue Recovery: A specialized role within the Customer Care sales team aligned closely with Home Comfort Advisors and Sales Operations, revenue recovery is focused on identifying gaps in the sales funnel, recovering missed revenue, and improving overall lead conversion performance.

Key Performance Indicators (KPIs):
Cash Rate %: Conversion of leads into actual bookings.

Revenue Generation: Total sales revenue against monthly/quarterly targets.

Retention Rate: Percentage of customers retained after initial sales.

Customer Satisfaction: Post-sale satisfaction scores and retention effectiveness.

Call Quality and Compliance: Adherence to sales protocols and compliance guidelines.

Lead Response Time: Speed in responding to inbound inquiries.

Outbound Call Volume: Number of outbound calls made and their effectiveness.

Upsell/Cross-sell Rate: Percentage of additional services sold during interactions.

Qualifications & Skills:
A minimum of 3 years of proven experience in sales, preferably in a contact center environment.

Strong communication and interpersonal skills.

Ability to handle objections, close sales deals efficiently, and foster long-term relationships.

Proficient in CRM and sales tools (e.g., ServiceTitan).

Goal-oriented with a focus on achieving and exceeding sales targets.

Familiarity with customer service, basic technical troubleshooting, and retention strategies.

Benefits:
At Right Time we expect a lot from our employees. That's why we're committed to providing them with industry-leading benefits and compensation that help them get better at their job, while providing for their families, which include:
Competitive compensation with uncapped spiffs
A comprehensive benefits package
RSP matching program
A long-term career with training and continual improvement and growth opportunities.
Cross-functional career opportunities
We thank all who apply, however only those selected for an interview will be contacted. Right Time is an equal opportunity employer.
Please let us know of any accommodations required in preparation of your visit.
Please note that this position requires a Criminal Background Check be completed for potential candidates. This check must be satisfactory in order for an employment offer to be extended unconditionally.
This position is currently vacant and is being posted to fill an existing opening.