Mount Robson Inn Front Desk Agent

Jasper, AB
$17 - $18 an hour - Full-time, Permanent


The Mount Robson Inn is a family owned property with 81 rooms that provides a friendly, professional workplace for all employees. With our staff we offer guests warm hospitality, standard rooms and suites, complimentary breakfast and laundry facilities .

As a Front Desk Agent, you will be responsible for providing a welcoming and friendly guest experience to everyone staying with us.

For more information about our property, location and staff accommodation, please visit us at www.mountrobsoninn.jobs

If you want to experience life in the Canadian Rockies, learn about the hospitality industry and provide great service to guests, you may be just the right person to join our team.

What will I be doing?
Reporting to the Front Desk Manager, you are responsible for performing the following tasks to the highest standards:

Responsibilities are as follows, but not limited to:

· Provide friendly, customer-oriented service.
· Register arriving guests
· Provide information on hotel facilities and local points of interest
· Provide guest services (concierge), baggage handling as required.
· Process check-outs.
· Process telephone calls and reservations from all sources.
· Resolve minor guest complaints and/or refer to Hotel Manager or Front Desk Supervisor as required
· Balance cash and complete financial summary and submission each shift.
· May be required to cover night shifts and assist in other departments when it is quiet
· Ensure that all Occupational Health & Safety policies and training are followed.
What attitudes, behaviours and skills are we looking for?

Experience serving guests in the hospitality industry is an asset
Strong verbal English communication skills (written and verbal) with emphasis on problem-solving.
Must be a team player.
Prior cash and credit card transactions and clerical experience is an asset.
Basic computer skills are necessary, as the Front Desk operates on WebRezPro Reservation System.
Must be self-motivated within the office environment and able to work with minimal supervision.
Open to new ideas and to learning new tasks and procedures
Committed to delivering high quality and friendly guest service
Professional personal grooming
Knowledge of a second language is an asset (German, Dutch, French, Korean, Chinese, Taiwanese and Japanese).
Must have a valid work permit for Canada to be considered.
A Criminal Record Check is required
Perks and Benefits

Subsidized shared staff accommodation with free wifi
Performance bonus in summer months
Laundry facilities in all housing units
Team lunches and activities
Opportunities to meet new people while exploring and enjoying some of Canada’s spectacular mountain national parks
Friends and family discount at Mount Robson Inn (Jasper) and Mountaineer Lodge (Lake Louise) based on availability
Benefits after six months
Job Types: Full-time, Permanent

Salary: $17.00-$18.00 per hour

Additional pay:

Bonus pay
Benefits:

Extended health care
Schedule:

8 hour shift
COVID-19 considerations:
We follow all provincial guidelines to keep staff and guests safe. This includes but is not limited to, plexiglass shield for front desk, wearing of masks and gloves when appropriate, safe distancing.

Experience:

customer service: 1 year (preferred)
Front desk: 1 year (preferred)
Work remotely:

No

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