Pocahontas Cabins Front Desk Agent

Banff Jasper Collection by Pursuit - Jasper, AB
$16 an hour - Full-time, Temporary


What will be your daily pursuit?:
Providing our guests with a clean, safe, and welcoming environment to rest and recharge after their adventures.
What perks can you expect?:
Work in a dynamic, culturally diverse team from around the globe
Seasonal work experience in iconic, unforgettable, and inspiring locations
Full-time work of 35+ hours weekly across the summer season
Fast-paced and active position – get your step counter ready!
The chance to work in an inclusive culture and make life-long friends
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
Process telephone calls
Process group arrivals and departures
Register arriving guests and assign rooms
Process guests’ departures, calculate charges and receive payment
Take, cancel, and change room reservations
Resolve minor guest complaints and refer to Hotel Manager or Front Desk Supervisor as required
Refer major guest complaints to Hotel Manager or Front Desk Supervisor
Balance cash and complete balance sheets, cash reports and related forms
Provide information on hotel facilities and services, and local points of interest
Arrange services required for guests with special needs
Provide information regarding room status and special guests to other departments
Learn the Emergency Response Manual thoroughly
Learn the Night Audit procedures.
Perform related Front Desk duties as directed by Supervisor
What skills and experience do you need for this job?:
Previous experience or education an asset
Neat and clean in appearance and work habits
Pleasant, outgoing personality
Knowledge of languages is considered an asset
Ability to accept direction
Solid understanding of guest service principles
Good communication skills
Ability to accept direction
Knowledge of computers, will train
Typing skills an asset
Ability to work within a Team
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
Comfortable standing for long periods of time (up to 8 hours)
What will your work environment be like?:
Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around National Parks
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes the role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

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