Pursuit Columbia Icefield Dispatch

(Summer 2023)
Pursuit Collection
Jasper, AB
$18.50 an hour - Full-time, Seasonal

Job details

$18.50 an hour
Job type
The wage for this position is $18.50 / hour. An end of season performance bonus of up to $1.00 for every regular hour worked once you complete your contract
What will be your daily pursuit?:
As a part of the Guest Experience Team, dispatchers are the tour orchestrators of the Columbia Icefield attractions. Dispatchers are responsible for ensuring customers’ needs are met through proper and efficient utilization of equipment and drivers. The Dispatcher is the center of communication for all lines of business at the Icefield. They must adapt and respond to changes, cancellations and unforeseen circumstances, all while, monitoring personnel and equipment locations and statuses which can make it a stressful position.
What perks can you expect?:
$15 per day housing and meals (based on double occupancy)
$500 referral bonus for each peer referred.
Work in a dynamic, culturally diverse team from around the globe
Work experience in an iconic, unforgettable, and inspiring location
Free access to Pursuit attractions for staff and family, send a friend at half the price!
Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
The chance to work in an inclusive culture and make life-long friends
Access to subsidized mental health and wellness resources
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
Daily dispatching of tours, reacting to unforeseen changes and management of sales inventory
Creating future Columbia Icefield dispatch, troubleshooting and resolving scheduling issues
Communication and tour orchestration with onsite Group Sales Agents
Communication with other attractions and third-party organizations
Maintaining Vehicle tracking reports and communicating issues to Icefield Management
Maintaining Visitor tracking reports and daily tour pax counts
Adjust daily dispatch to ensure efficiency and balance across drivers and equipment
Using Radio transmission to communicate with all Columbia Icefield business areas
Forecasting of equipment and group business, flagging issues with Icefield Management
Communicating with emergency personnel and 911 operators if an emergency occurs
Other duties as assigned
What skills and experience do you need for this job?:
Organization, time management and stress handling skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
Must get excited at the idea of living and working in a remote (yet very social) environment
Fluent and articulate in English, able to communicate and comprehend over two-way radio, required
Administrative skills including intermediate to advanced use of Microsoft Excel, required
Experience using RTP POS Software, an asset
Proven strength in problem solving, critical thinking, attention to detail and ability to make decisions
Must be able to react quickly and efficiently, with flexibility in mind
Ability to produce morale-boosting posts for staff in regard to activities & services
Must be able to handle High stress situations calmly and logically
Able to adapt and adhere to change easily
Guest service-oriented mindset and an ability to work in a team environment
Must enjoy working outdoors, even in challenging mountain weather conditions
Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment. Be prepared for all weather conditions (Snow, Rain, Wind, Hail)
Must meet the Organization grooming and appearance standards
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
Standard First-Aid or higher an asset
What will your work environment be like?:
This fun, summer job runs until October 9, 2023!
Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around national parks.
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
EEO Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.