marmot basin Dispatcher

FT, PT & Casual
marmot basin
1 Marmot Rd, Jasper, AB
Full-time, Part-time, Casual, Seasonal

Job details

Job type
Reports To
Mountain Operations Manager/Supervisor
Position Overview

The Dispatchers work as part of the Mountain Operations team. They are responsible for managing consistent radio communications for all departments and all phone calls directed to Dispatch. Their job is to ensure that the appropriate personnel are dispatched in emergency situations as well as completing correct paperwork and filing at the end of each day.

This is an inside position located at our mid-mountain complex.

This department is hiring full-time, part-time, and casual positions for the 2023-24 season.

Alberta Employment Standards regarding probationary periods apply.

Core Competencies

Ability to stay calm and work efficiently in stressful situations
Must have basic computer skills (Word, Excel, Internet)
Excellent communication skills; both verbal and written
Superior telephone manners and strong interpersonal skills
Ability to prioritize and manage conflicting demands
Capable of working inside, ability to multi-task
Ski/snowboard at an intermediate level
Experience in dealing with the general public
Valid class 5 driver’s license
An 80-hour first aid course is an asset
Ski Industry experience is an asset
Dispatch experience (radio communications) is an asset
Strong team member able to take direction
Motivated and observant; able to perceive needed tasks and complete them without direction
Self-aware; able to identify strengths and gaps in own abilities and training
Able to use taught skills and previous experience to problem solve
Recreational mountain pursuits, such as rock climbing, and ski touring, are considered assets.

Demonstrated ability to communicate clearly over all forms of voice communications, occasionally juggling more than one option at a time
Cheerful, outgoing personality; demonstrated temperament and disposition for highly stressful situations
Demonstrated knowledge of risk management principles
Physically fit.
Job Duties/Responsibilities

Manage consistent radio communications for all departments across the mountain
Manage phone calls directed to Dispatch as required
Dispatch the appropriate people in emergency situations
Work in a courteous, friendly, cooperative manner
File all appropriate paperwork at the end of each day
Point out any safety concerns which would put employees and/or guests in an unsafe situation
Work in a safe and efficient manner, being aware of all job hazards
Deal with all members of staff sensitively, tactfully, diplomatically, and professionally at all times
Work with other departments as required.


Respect and adhere to the company’s policies and procedures as set in the “Corporate Policies”, “Employee Handbook” and “Safety Operations Training Manuals”
Understand and adhere to Ski Marmot Basin’s “Harassment Policy” and the company’s “Privacy Policy”.
Other details
Pay Type

Employment Indicator

Job Start Date
Monday, November 6, 2023

Job End Date
Tuesday, May 7, 2024