marmot basin Retail Sales Associate

marmot basin
1 Marmot Rd, Jasper, AB
Full-time, Seasonal

Job details

Job type
Shift & schedule
8 hour shift
Weekends as needed
Reports to: Retail Supervisor and Retail Assistant Supervisor

Position Overview

A Retail Sales Associate is a part of the Marmot Basin Retail team. We are a small team, and everyone gets quite close with each other. They are responsible for making sure they are doing the best they can to keep our guests happy. This includes providing information on products that are sold in the store. Our retail store is not just a gift shop, we sell gear for the winter season as well, such as snow pants, goggles, helmets, etcetera. It is important for guests to leave happy so they can have an enjoyable time on the mountain. Associates are also responsible for the cleanliness of the store, as well as restocking the shelves daily.

Working this full-time seasonal job requires you to be on site 5 day out of 7 per week starting October and running through to May. Please understand that the beginning of the season has slow periods but picks up quite fast during December.

Alberta Employment Standards regarding a ninety-day probationary period applies.

A Day in the life of a Retail Sales Associate

Getting up in the small town of Jasper with a beautiful sunrise above the mountains while waiting for the staff bus at 7:45 to take you to Marmot Basin. When Associates arrive, they will enter the retail store Outer Limits. The supervisors give a morning speech to get you pumped up for the day. Associates settle in and boot up the point of sales system getting ready to open the doors at 8:00am. Once guests arrive, we greet them with great energy and happy smiles. Associates will provide information on products to help guests find the right gear for success. Monday to Thursdays are our slower days, but the weekends are usually the busiest. Our shifts run from 8:00am to 5:00pm. Once 11:30AM rolls around we start lunch breaks. Breaks are an hour long, you can use this to eat, ride the slopes, or chill out in the staff lunch room. On slower days we can usually accommodate longer breaks for those who want a longer ride break. We love when our staff use the free pass not only for the mental health benefit but to get familiar with the hill and the runs it includes. Our busiest time of the day is after lunch. As the day ends the associate will restock products, vacuum, mop, and reflect on the day with fellow Associates. Cash out starts once we lock our doors at 4:30pm.

Job Duties/Responsibilities

Sell products sold in store, understand the discounts that apply to some sales.
Provide information on products to ensure customer is getting the best experience
Confidently handle cash, credit, and debit transactions
Confidently run RTP our point of sales system and follow procedures related to it use
Fix problems in a timely matter (e.g., product not scanning, exchanging or returning products, product not having tags)
Receive guest complaints and referring to supervisor on duty in needed
Knowing our return policies
Having knowledge of the mountain
General office duties such as filing, cleaning, inventory count, etc.
Other duties as assigned or required


Must be able to work in Canada
Must be enthusiastic and good with people
Kind and approachable


Professional while still having fun
Cheerful and outgoing personality
Have a strong team personality
Able to take direction


Retail experience (an asset)
Self motivated
Working on a team before


Respect and adhere to company’s policies and procedures as set in the ‘Corporate Policies’, ‘Employee Handbook’ and ‘Safety Operations Training Manuals’
Understand and adhere to Ski Marmot Basin’s “Harassment Policy” and the company’s ‘privacy policy’
Other details
Pay Type

Job Start Date
Monday, October 2, 2023

Job End Date
Friday, May 10, 2024