Marmot Basin Jasper AB Rentals & Retail Supervisor

   				
Marmot Basin
 
Jasper, AB
Seasonal
 

Job details
Job type
Seasonal

Location
Jasper, AB

Full job description
Reports To: Rental & Retail Manager, Director of Skiing
Employment Type: Seasonal

Position Summary

The Rental & Retail Supervisor oversees the day-to-day operations of the Rental Shop, Retail and Town Stores, Online Retail, Staff Scheduling and Guest Services. This position plays a key leadership role in staff supervision, customer service excellence, inventory management, and operational efficiency. Reporting to the Rental & Retail Manager and Director of Skiing, the Supervisor ensures alignment with departmental goals and service standards.

Key Responsibilities

Leadership & Staff Management

Supervise and mentor the Rental & Retail Staff across all locations
Assist with onboarding, training, and performance reviews
Coordinate scheduling and shift planning to ensure adequate staffing levels
Foster a positive team culture with a focus on accountability, collaboration, and guest experience
Address and resolve staff performance issues and customer escalations professionally
Oversee daily payroll review and approval in collaboration with the Manager
Rental & Retail Operations

Ensure smooth daily operations in the Rental Shop, Town Store, and on-mountain retail spaces
Oversee inventory control: ordering, receiving, pricing, merchandising, and loss prevention
Monitor the use and maintenance of rental equipment and coordinate repair schedules
Ensure compliance with all safety protocols (WHMIS, WCB) and operational procedures
Optimize sales floor organization and product presentation in line with seasonal trends
Guest Experience & Sales Performance

Maintain high service standards and model exemplary guest interactions
Support the team in resolving guest concerns and troubleshooting transactions or bookings
Monitor sales performance
Systems & Administration

Use RTP, Inntopia, and Aspenwear for reporting, troubleshooting, and operational updates
Support accurate tracking of product movement, rentals, and inventory reports
Liaise with IT and accounting teams on POS issues, audits, or payment discrepancies
Maintain and update documentation including SOPs, training manuals, and policy references
Cross-Functional Coordination

Coordinate with departments including Ski School, Guest Services, Maintenance, and Mountain Ops
Assist with the planning and setup of retail displays and promotional events at seasonal outlets
Qualifications & Experience

Minimum 2 years of supervisory experience in retail, rentals, or hospitality (required)
Post-secondary education in business, tourism, or related field (asset)
Proficient in POS systems such as RTP, Inntopia, Aspenwear, or similar platforms
Experience with inventory management, staff scheduling, and sales analysis
Ski/snowboard equipment knowledge and rental operations experience (required)
Proficient with Microsoft Excel, Google Workspace, and team communication platforms
Key Attributes

Proven leadership and team-building skills
Organized, detail-oriented, and deadline-driven
Strong interpersonal and communication abilities
Adaptable to changing priorities in a high-paced, guest-facing environment
Alpine skier and/or snowboarder (required)
Passion for mountain sports, outdoor lifestyle, and familiarity with Jasper National Park (asset)

Job Details

Pay Type
Hourly
Job Start Date
Wednesday, October 1, 2025
Job End Date
Friday, May 15, 2026

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Considering Working in Jasper, Alberta?

Jasper is a popular tourist destination, and has employment opportunities in the tourism and hospitality sectors. Jobs related to outdoor activities, accommodation, and services catering to visitors are commonly available. Additionally, there may be opportunities in retail, healthcare, and other support services.

If you're interested in working in Jasper, it is essential to consider the local job market and explore opportunities that align with your skills and interests. Here are some steps you can take to find work in Jasper:

Understanding the Local Job Market and Working in Jasper, Alberta

Understand the industries that thrive in Jasper National Park; Tourism, hospitality, outdoor recreation, and service-related job sectors are often significant in places like Jasper. Laern about working in the area and learn about the businesses, accommodations, and lifestyle choices that match Jasper employment.

Lifestyle and Employment while Working in Jasper National Park

Explore websites of companies in Jasper that align with your career goals and lifestyle.

Consider acquiring or enhancing skills that are in demand in Jasper's job market. This could improve your competitiveness and help you excel in Jasper's workforce. Remember to tailor your application materials (resume, cover letter) to each job application and follow any specific instructions provided by employers.

Jasper Alberta's Employment Accommodations

Jasper National Park is a stunning and popular national park located in the Canadian Rockies in Alberta, Canada.

Living in Jasper allows residents to enjoy the natural beauty of the park, with easy access to outdoor activities such as hiking, wildlife viewing, and skiing. It is essential to note that living and working in a national park area has unique considerations, including limited development accommodations to preserve the natural environment.

If you are considering employment and living in Jasper National Park, you may want to explore the housing options in Jasper itself or nearby towns like Hinton, which is located just outside the park boundary. Keep in mind that housing availability and costs can vary, so it's advisable to research and plan accordingly. Additionally, employment opportunities may be tied to tourism, hospitality, or other industries related to the Park and its visitors.



Job Opportunities in Jasper National Park


1. Parks Canada Jobs

  • Park Wardens - Law enforcement, wildlife protection, and visitor safety.
  • Interpretive Guides - Lead educational programs, hikes, and wildlife tours.
  • Visitor Services Attendants - Work at visitor centers, providing information.
  • Conservation Officers & Ecologists - Protect and manage the park's environment.
  • Maintenance Workers - Trail upkeep, infrastructure repairs, and facility maintenance.

2. Hospitality & Tourism Jobs

  • Jasper Hotel & Lodge Staff - Front desk, housekeeping, concierges, and management.
  • Restaurant & Cafe Workers - Servers, bartenders, cooks, and baristas.
  • Tour Guides - Leading sightseeing, historical, or adventure tours.
  • Retail & Gift Shop Staff - Working in souvenir shops and outdoor gear stores.

3. Outdoor Adventure & Recreation Jobs

  • Rafting & Kayaking Guides - Leading groups on rivers.
  • Ski Resort Staff - Ski instructors, lift operators, and patrol.
  • Hiking & Backcountry Guides - Leading hiking and backcountry trips.
  • Wildlife & Photography Tour Guides - Helping visitors spot wildlife.
  • Equipment Rental Staff - Assisting visitors with gear and rentals.

4. Transportation & Support Services

  • Jasper Shuttle & Tour Bus Drivers - Driving visitors between attractions.
  • Equipment Technicians & Mechanics - Maintaining rental equipment.
  • Parking & Traffic Control Staff - Managing visitor areas.

5. Research & Education

  • Jasper Wildlife Biologists & Ecologists - Studying and preserving the ecosystem.
  • Research Assistants - Assisting in environmental studies.
  • Environmental Educators - Teaching conservation programs.

6. Volunteer & Seasonal Jobs

  • Jasper Trail Maintenance Volunteers - Assisting in maintaining hiking trails.
  • Event Coordinators - Working at events and festivals.
  • Student & Internship Programs - Seasonal jobs with Parks Canada and tourism companies.


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