Jasper Glacier Experience & Transportation Manager

Banff Jasper Collection by Pursuit
Jasper, AB
$55,000–$75,000 a year - Full-time
Job details
$55,000–$75,000 a year
Job type
Pulled from the full job description
Dental care
Discounted or free food
RRSP match
Vision care
Full Job Description
Salary range between $55 000 and $75 000 annually
What perks can you expect?:
Full benefits including medical, dental, vision; RRSP matching
Incentive bonus based on performance
Work in a dynamic, culturally diverse team from around the globe
Work experience in an iconic, unforgettable, and inspiring location
Free access to Pursuit attractions for staff and family, send a friend at half the price!
Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
The chance to work in an inclusive culture and make life-long friends
Access to subsidized mental health and wellness resources
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
This role will directly oversee the daily operations of the Columbia Icefield Glacier Experience (Columbia Icefield Driver guides and Dispatch). The Glacier Experience Manager will ensure a memorable and positive experience for our guests and staff through implementing and delivering the Standard operating policies and procedures as they relate to our service, interpretive, operational, safety and employee engagement standards and practices. The Glacier Experience Manager will report directly to the Director of Attractions. This position will act as the “on the floor” daily leadership for the driver team, ensuring delivery on key performance areas. Assisting the Banff Jasper Collection Interpretive dept. with improving our guest and employee experience through innovative interpretive programming & interpretive training programs for Pursuit Guides.
This is a multi-faceted position and can include any, or all, of the following:

Oversee the daily operations of the Glacier Adventure Experience (Ice Explorer, Ice Shuttle, Photo Experts, Bus Wash of approx. 50 employees).
Active member of the Columbia Icefield Management team, supporting peers & continually working at building a cohesive team which works together to achieve results.
Ensure that all service expectations, standards and qualities are being met and exceeded on a continual basis, providing employee coaching and direction as required.
Helps their team understand their role in achieving our business strategy that motivates staff to excel
Coordinate and oversee the needed training and professional development of all drivers to ensure they are confident and fully trained on all required pieces of equipment in varying seasonal weather and road conditions.
Conduct employee reviews; actively seek opportunities to recognize staff on “doing it right” and assist in the creation and adoption of employee recognition program or events.
Monitor service metrics daily/weekly during the season, reacting and responding accordingly to address any issues.
Provide direct support to Drivers Guides throughout the daily operations relating to pre-trip and post-trip inspections and procedures, safety, switching-out equipment as needed, guest service and delivery of tours to expectations.
Oversee employee scheduling, training, employee performance management as well as recognition.
To assist in developing annual business plans for the Glacier operations with a focus on succession planning for supervisory positions and trainers/lead hands.
To meet the financial expectations set for your specific line of business.
Managing costs on a day to day basis to expected business levels, tracking and reporting on labour/expenses incurred.
Ensuring dispatch maximize seats and inventory to 80% per Ice Explorer
Ensure payroll is completed daily and submitted on time for all payroll periods
Ensure that our buses and guest areas in relation to the Glacier Adventure tour are organized, tidy and prepared to meet and exceed guest expectations.
Ensure all equipment is managed accordingly and safeguard measures in effect from damage or loss.
Act accordingly to all emergency and safety protocols taking on a leadership role as required for any instances that arise.
Perform Ice Explorer Driver, Glacier Adventure Shuttle Driver and Transit Shuttle Driver duties and fill in for tours as required.
Actively participating in team’s activities during and after operational hours
Being on call 1 night per week at our staff accommodation – (MOD program)
Assisting in opening and closing of our staff accommodation, task can vary from cleaning, employee move in/out, uniform cleaning and common room cleaning
Other duties as assigned
What skills and experience do you need for this job?:
Post-secondary education or equivalent in work experience
2 years management experience with proven ability to manage and direct a large team.
Strong organizational, communication skills & proven strength in problem solving and ability to make decisions
Flexible (ability to work varying hours/days as business needs dictate)
(2) or more seasons as an Ice Explorer Driver or Motor coach driver an asset
Class 2 License with Q endorsement and satisfactory Driver’s Abstract (required)
Must have excellent interpersonal and guest relation skills
Able to identify and act upon safety concerns
A proven record as a team leader/motivator who works well under pressure, possesses strong attention to detail and time management skills
Conflict management experience
2nd Language (especially French, Spanish, German or Chinese) an asset
Management experience to include payroll, scheduling, recognition, performance management & employee training
Computer proficient – micro-soft office
Ability to thrive and lead in a fast-paced, sometimes high-pressure environment
Must enjoy working in a remote location (camp setting) and have an outdoor enthusiast nature
Must meet the organization grooming and appearance standards
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
Standard First-Aid or higher an asset
What will your work environment be like?:
Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around national parks.
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

EEO Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.
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