Jasper Inn & Suites Front Office Manager

Jasper Inn & Suites
Jasper, AB
$46,000–$48,000 a year - Full-time, Permanent
Responded to 75% or more applications in the past 30 days, typically within 3 days.
Job details
Salary
$46,000–$48,000 a year
Job type
Full-time
Permanent
Qualifications
Work authorization (Required)

Front Office Manager: 1 year (Preferred)

Benefits
Pulled from the full job description
Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
Full Job Description
FRONT OFFICE MANAGER
POSITION SUMMARY

The Front Office Manager at the Jasper Inn & Suites will oversee the Front Desk operations٫ act as our company's customer facing manager and ensure our visitors are properly welcomed. Your duties will also include coordination of all front desk activities. The successful candidate will possess a pleasant personality together with a dynamic professional attitude to supervise and lead our Front Desk team. You should also be able to deal efficiently with complaints and have a solid customer service approach.

POSITION OBJECTIVES

➢ To ensure the proficient operation of the Front Desk operations
➢ To ensure that the first impression for guests is diligent, professional, and welcoming
➢ To ensure that the onboarding and career journey for Front Desk team members is rewarding
➢ To make certain that all guest issues and complaints are dealt with in a timely, compassionate, and respectful manner

RESPONSIBILITIES

➢ Recruitment, onboarding, and retention of all Front Desk staff along, creating a cohesive front desk operational team

➢ Schedule front office staff and supervise workloads during shifts

➢ Act as liaison between the General Manager and staff

➢ Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines

➢ Ensure timely and accurate customer service

➢ Issuing and tracking gift certificates and special promotions

➢ Ordering and tracking applicable Marmot Basin lift tickets
➢ Handle complaints and specific customers’ requests

➢ Oversee the compliance with company’s policies and security requirements
➢ Troubleshoot emergencies

COMPETANCIES

➢ Business acumen and positive mindset
➢ Communication/logistics management
➢ Organizational effectiveness
➢ Results oriented relationship builder
➢ Independent but collaborative when necessary

CHARACTERISTICS

➢ High energy, passionate and resilient
➢ Game changer/high impact team player/unfazed by change or adversity
➢ Humble and good sense of humour
➢ Executive maturity, professionalism, and presence
➢ Smart, courageous, leader

REQUIRMENTS

➢ Highly effective interpersonal, verbal and written English communication skills
➢ Proactive work style
➢ Profound experience in customer service٫ office management and basic bookkeeping procedures
➢ Ability to work independently and make sound decisions based on the property’s occupancy
➢ 2+ years’ experience in a manager role, working as a Front Desk Manager or Reception Manager position would be an asset.
➢ Working knowledge of hotel PMS systems, Microsoft excel, Outlook and Word

➢ Post-secondary education in business, sales or hospitality an asset

WHO WE ARE:
We are a family of independent hotels. We have properties in Canmore, Jasper, Red Deer, Stony Plain, Grande Cache, Valemount, and Invermere.

WE OFFER:

A great work environment with opportunities for development and career advancement within the INNHotels family of hotels
A competitive compensation package including Group health plan
Staff events and seasonal discounts on local adventure activities
Hotel Discounts as part of the INNHotels family of hotels
The opportunity to live and work in beautiful Jasper, Alberta
Staff accommodation available
INNHotels property is an equal opportunity employer committed to hiring a diverse workforce. INNHotels property is also committed to providing accommodations for people with disabilities. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. Please contact the Human Resources department with any accommodation requests.

We'd like to thank all applicants for applying; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Salary: $46,000.00-$48,000.00 per year

Benefits:

Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
Vision care
Flexible Language Requirement:

French not required
Schedule:

8 hour shift
Day shift
Supplemental pay types:

Overtime pay
Ability to commute/relocate:

Jasper, AB: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you require Staff Housing
Experience:

Front Office Manager: 1 year (preferred)
Hiring Insights
Application response rate: 80%

Hiring 1 candidate for this role

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