Columbia Icefield Skywalk Guide Lead Hand

Pursuit Collection
Jasper, AB
$18.50 an hour - Seasonal, Full-time

Job details

$18.50 an hour
Job type
Pulled from the full job description
Discounted or free food
Full job description
What will be your daily pursuit?:
As a Skywalk Lead Hand, you will help the management team oversee the Skywalk staff and help lead and support. You will also educate and help create lasting memories for every guest that comes to the Skywalk.

The starting salary for this position is $18.50 per hour.
What perks can you expect?:
$17.50 per day housing and meals (based on double occupancy)
Work in a dynamic, culturally diverse team from around the globe
Work experience in an iconic, unforgettable, and inspiring location
Free access to Pursuit attractions for staff and family, send a friend at half the price!
Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
The chance to work in an inclusive culture and make life-long friends
Access to subsidized mental health and wellness resources
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
Schedule all regular daily tasks such as but not limited to: ticket validating, scheduling, shuttle loading/unloading, audio tour upkeep.
Maintain high housekeeping standards across the entire attraction.
Assist in ensuring the smooth daily operation of the Skywalk Experience
Perform interpretive station talks, live presentations and 30 – 45-minute guided tours when they’re needed.
Aid in opening and closing the Skywalk when the manager or supervisor are not present.
Providing good and clear communication, when necessary, via our Skywalk radio.
Must set the example for other interpreters and demonstrate a strong passion for guest experience.
Ensure a memorable and positive experience for our guests and staff through delivering standard operating policies and procedures.
Act as the team lead and role model for the Skywalk Guides
Ensure delivery on key performance areas, and relaying feedback and solutions to the Leadership team at the Columbia Icefield
Deliver an exceptional interpretive experience to a wide variety of guests from around the world.
Focus on operational excellence, team development, service standards and consistencies.
Assist Skywalk Manager and Supervisor with tasks in a timely and detailed manner.
Other duties as assigned by your employer.
What skills and experience do you need for this job?:
Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
Must get excited at the idea of living and working in a remote (yet very social) environment.
Class 5 Canadian driver’s license (clean abstract) required for this role.
Previous leadership and interpretive guiding experience preferred.
Guest service-oriented mindset and a passion for coaching and developing employee skills.
Ability to think on the fly and outside the box to solve problems with a positive attitude.
Seeking someone mature, energetic, dependable, and self-driven to work with the Skywalk team.
Ability to thrive and lead independently in a fast-paced, chaotic, high-pressure environment.
Must meet and set a strong example for Pursuit grooming standards.
Able to stand and work outside in varying mountain weather conditions (snow, rain, wind, hail)
Commitment to become an interpretive expert and ambassador through the completion of a 4 day long interpretive training program (provided upon starting employment)
To honor our commitment to be “Always Honest” all employees must consent to a criminal record check.
What will your work environment be like?:
This fun, summer job runs from April until October 2024!
Beautiful. You’ll work in an iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around our amazing properties.
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
Equal Employment Opportunity Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.