Pursuit Columbia Icefield Guest Experience Supervisor

 Pursuit Collection
Jasper, AB
From $20.50 an hour - Seasonal, Full-time

Job details

From $20.50 an hour
Job type
Pulled from the full job description
Discounted or free food
Full job description
What will be your daily pursuit?:
The Guest Experience Department principally assists all guests by providing information on Columbia Icefield and Pursuit, services and amenities; by promoting and selling all of our related products and services, and ensuring a seamless experience for guests throughout their adventure. The Guest Experience Supervisor primarily provides direction, leadership, and daily support to the Guest Experience Team, ensuring that staff deliver a positive and memorable guest experience as well as providing solutions to any challenge’s employees and guests face.
The salary for this role will start at $20.50 per hour.
What perks can you expect?:
$17.50/ day taxable benefit for housing and meals
Work in a dynamic, culturally diverse team from around the globe
Work experience in an iconic, unforgettable, and inspiring location
Free access to Pursuit attractions for staff and family, send a friend at half the price!
Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
The chance to work in an inclusive culture and make life-long friends
Access to subsidized mental health and wellness resources
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
Coordinating and participating in the daily running of the Guest Experience operation in addition to training, scheduling, recognition and performance management duties – all with best office view you could ask for!
Oversee the daily operations of the Guest Experience team including Agents and Lead Hands including acting as “on the floor” daily leadership. Collaborate with the Transportation team, primarily Dispatch, to ensure operational efficiency and to identify problems and solutions as needed.
Support, train, coach, encourage and ensure that each member of the Guest Experience Team provides an interactive and professional guest experience, aiming above and beyond our guests’ expectations
Ensure a memorable and positive experience for our guests and staff through implementing and delivering the standard operating policies and procedures as they relate to our service, operational, safety and employee engagement standards and practices
Focus on operational excellence, employee training and development, service standards and consistencies. Ensure delivery on key performance areas and relaying feedback and solutions to the Leadership team
Recognizing and identifying, business needs and adjusting frontline strategies
Assist Guest Experience Manager and Director of Attractions with tasks in a timely and detailed manner in a variety of tasks including administration
Uphold the high standard of environmental stewardship expected for all employees
Other duties as assigned
What skills and experience do you need for this job?:
Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
Must get excited at the idea of living and working in a remote (yet very social) environment
Strong administrative skills and a Class 5 driver’s license (clean abstract) an asset
Previous supervisory, cash reconciliation and cash handling experience, required
Guest service-oriented mindset and a passion for coaching and developing employee skills
Ability to think on the fly and outside the box to solve problems with a positive attitude
Previous experience using RTP POS system, an asset
Second language is an asset
Seeking someone mature, energetic, dependable and self-driven to lead the Guest Experience team
Ability to thrive and lead independently in a fast-paced, high-pressure environment
Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment.
Be prepare for all season weather (Snow, Rain, Wind, Hail)
Must meet the Organization grooming and appearance standards
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
Standard First-Aid or higher an asset
What will your work environment be like?:
This fun, summer job runs from March 31 or April 12 to October 15, 2024!
Beautiful. You’ll work in an iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around our amazing properties.
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
Equal Employment Opportunity Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.