Pursuit Maligne Lake Dispatcher

Pursuit Collection
Jasper, AB
$18.50 an hour - Seasonal, Full-time

Job details

$18.50 an hour
Job type
Pulled from the full job description
Discounted or free food
Full job description
What will be your daily pursuit?:
This multi-faceted role includes ensuring tour boats are efficiently scheduled, critical operations communications are managed effectively and the fulfillment of tour group bookings.

The starting salary for this position is $18.50.
What perks can you expect?:
Work in a dynamic, culturally diverse team from around the globe
Work experience in an iconic, unforgettable, and inspiring location
Free access to Pursuit attractions for staff and family, send a friend at half the price!
Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
The chance to work in an inclusive culture and make life-long friends
Access to subsidized mental health and wellness resources
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
As a part of the guest service department, dispatchers are the tour orchestrators of the Maligne Lake attractions. Dispatchers are responsible for operational communications, efficient fulfillment of tour group bookings and coordination of the daily tour schedule that meets projected and real-time demands. Dispatchers must adapt and respond to changes, cancellations and unforeseen circumstances, all while monitoring personnel and equipment locations.
Dispatcher plays a pivotal role working with operations leadership to support the efficient use and revenue maximization of our tour boat fleet and resources
With direction from leadership, adjusting inventory availability for advanced online purchase, daily sales and group travel
Create the daily cruising schedule in advance, based on operational demand, staffing levels, and boat maintenance
Operate as a central radio communications and distribution point for all daily operations and emergency situations
Handling group and walk-up guest sales and check-in
Communication and tour orchestration with onsite dock agent, ticket agents and tour group guides/directors
Maintaining boat tracking reports and communicating any issues to Maligne operations management
Maintaining visitor tracking reports and daily tour pax counts
Other duties as assigned
What skills and experience do you need for this job?:
A self-starter who takes initiative
Cash-handling experience
Previous dispatch or logistic management is an asset
Previous experience with tour groups is an asset
Fluent and articulate in English, able to communicate and comprehend over two-way radio, required
Administrative skills including Microsoft Office applications
Experience using RTP POS Software, an asset
Proven strength in problem solving, critical thinking, attention to detail and ability to make decisions
Must be able to react quickly and efficiently, with flexibility
Mature and professional with the ability to create a sense of calm under stressful situations
Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment. Be prepared for all weather conditions (snow, rain, wind, hail)
Must meet the organization grooming and appearance standards
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
What will your work environment be like?:
Beautiful. You’ll work in an iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around our amazing properties.
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
Equal Employment Opportunity Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.