Bear Hill Lodge Front Desk Agent

Bear Hill Lodge

Jasper, AB
$16 - $17 an hour - Full-time

Business Equipment and Computer Applications
Central reservation system (CRS)
Work Setting
Hotel, motel, resort
Specific Skills
Take, cancel and change room reservations
Register arriving guests and assign rooms
Provide information on hotel facilities and services
Process group arrivals and departures
Process guests' departures, calculate charges and receive payments
Perform light housekeeping and cleaning duties
Investigate and resolve complaints and claims
Balance cash and complete balance sheets, cash reports and related forms
Answer telephone and relay telephone calls and messages
Provide general information about points of interest in the area
Follow emergency and safety procedures
Provide customer service
Assist clients/guests with special needs
Maintain an inventory of vacancies, reservations and room assignments
Work Conditions and Physical Capabilities
Fast-paced environment
Attention to detail
Personal Suitability
Effective interpersonal skills
Flexibility
Team player
Excellent written communication
Client focus
Dependability
Judgement
Reliability
Organized