Tour Supervisor

(Spring/Summer)
Accor HQ
Jasper, AB
Full-time


Tour Supervisor (May - September)

Fairmont Jasper Park Lodge is nestled within the majestic Canadian Rockies and offers our guests a truly unrivaled travel destination. The Tour Supervisor assists with Fairmont Jasper Park Lodge's Tour operations and ensures that guests have an opportunity to experience all that the Rockies and Jasper National Park have to offer.

Covid-19 Safety Policy: In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the Hotel has implemented a Covid-19 Safety Policy.

What is in it for you:

Subsidized staff accommodation provided on-site for full time status
Competitive extended benefits package including medical, vision and dental for full time permanent status
Employee Travel Program
Comprehensive Wellness Platform (LifeWorks)
Discounts on food & beverage/spa/golf
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor
What you will be doing:

Reporting to the Front Desk Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offers professional, engaging and friendly service
Follow departmental policies, procedures and service standards
Ensure the smooth and efficient daily operation of the Tour office, while achieving VOG score, Budget and CES goals
Ensure guest inquiries and complaints are handled and appropriate action is quickly taken
Liaise with tour escorts, creating a positive team relationship between the hotel and tour escort
Train, develop and recognize Tour Desk Agents and Front Office Team to ensure a strong cohesive team
Participate in the creation, implementation and follow up on action plans related to CES feedback
Ensure all rooming lists are entered in a timely manner and tour room assignments are reviewed prior to the tour arrival to ensure all requests are met to the best of our ability.
Ensure all guest billing is accurate for tours
Ensure overall hotel guest room inventories are accurate, balanced, and in accordance with the overall strategy of the Front Desk Manager
Assist in operational Familiarization Tours at the start and end of the season to help sell the resort and set up the correct expectations
Ensure all tours settle their guest accounts prior to departure and quick follow-up and resolution occurs for outstanding balances
Assist on the Front Desk as necessary
Maintain Company issued float and balancing for each shift
Ensure understanding Emergency procedures, including Fire Computer
Follow all safety and sanitation policies
Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
Other duties as assigned
Your experience and skills include:

Must be familiar with the duties of all Front Office areas, including Front Desk, Tour Desk, Reservations, and Telephone Departments
Hospitality diploma/degree, luxury hotel experience an asset
Strong knowledge of Opera Property Management System is an asset
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
Ability to focus attention on guest needs, remaining calm and courteous at all times
Your team and working environment:

Sitting: 5-8 hrs/day
Walking: 1-5 hrs/day
Standing: 1-5 hrs/day
Bending/Reaching: 0-3 hrs/day
Pushing/Pulling: 0-3 hrs/day
Physical effort: low, required to lift up to 30lbs
Environmental stress: busy atmosphere
Fast-paced, upscale, luxury hotel
Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer
Hospitality employees worldwide making this a great place to develop lifelong connections
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for AccorHotels?

We are much more than a world leader. We are more than 250,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,500 addresses and on our digital platforms. We are committed to a culture and guided by our values that make our talent Feel Valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences.