Fairmont Jasper Park Lodge Concierge

(Seasonal)
Fairmont Hotels & Resorts
 
1 Old Lodge Rd, Jasper, AB
Permanent
Fairmont Hotels & Resorts
1 Old Lodge Rd, Jasper, AB
Job details

Job type
Permanent
Location
1 Old Lodge Rd, Jasper, AB
Benefits
Pulled from the full job description
Dental care
Vision care
Company Description

Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity.


Job Description

The knowledge of a great Concierge is the expectation of our guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate the guests' needs and make informed suggestions will ensure they have a truly memorable stay.

What is in it for you:

Subsidized staff accommodation provided on-site for full time status
Competitive extended benefits package including medical, vision and dental for full time permanent status
Employee Travel Program
Comprehensive Wellness Platform
Discounts on food & beverage/spa/golf
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor
What you will be doing:

Reporting to the Director of Guest Experience / VIP Concierge, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Assist guests with mail, messages, and any plans or arrangements they require including onsite and offsite activities
Assist guests regarding hotel facilities in an informative and helpful way
Promote and sell the services and concessions within the Hotel as well as services offered by suppliers
Assist guest with dining reservations and handling group/ special occasions dining needs
Provide personalized and specialized service to VIP guests of the Hotel through pre-arrival emails, communication and follow up throughout stay and post-departure
Act as a liaison and resource for other departments and employees of the Hotel
Follow department policies, procedures and service standards
Assisting with the care and supervision of the Jasper Park Lodge’s Canine Ambassador
Constantly be aware of daily functions and promotions in the hotel
Following all safety and sanitation policies
Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
Assist with VIP Concierge / Butler duties which include corresponding with guests by phone and email prior to arrival in a professional and timely manner. Assisting guests with dining, BBQ orders, flower requests, cabin stock requests, activity bookings, spa and transportation inquiries. Meet and greet with all arriving Butler Guests, provide hotel orientation and escort guests to room. Remain in regular contact with guests in house in ensure a seamless, personalized, enjoyable, and comfortable stay. Surprise and delight at every opportunity and work with other departments to expedite requests
Contact arriving elite ALL members (Gold / Platinum/ Diamond / Limitless) prior to arrival. Personalize pre – arrival email, review and action preferences from ACDC, review room blocking, and ensure all earned privileges are extended consistently
Other duties as assigned

Qualifications

Your experience and skills include:

Previous customer related experience required
Excellent knowledge of Fairmont Jasper Park Lodge, the town of Jasper, and local attractions preferred
Computer literate in Microsoft Window applications an asset
Previous experience with Property Manager and, Open Table and Kipsu text messaging system an asset
Pro Serve certification an asset
Valid Alberta driver’s license an asset
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable, self-starter and goal oriented
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
Ability to focus attention on guest needs, remaining calm and courteous at all times
Your team and working environment:

Fast-paced, upscale, luxury hotel
Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer
Hospitality employees worldwide making this a great place to develop lifelong connections
Sitting: 0-1 hrs/day
Walking: 7-8 hrs/day
Standing: 7-8 hrs/day
Bending/Reaching: 0-3 hrs/day
Pushing/Pulling: 0-3 hrs/day
Physical effort: medium, required to lift up to 50lbs
Environmental stress: busy atmosphere

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | (fairmontmtnjobs.com)

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS