Fairmont Jasper Park Lodge  Relocation to Jasper, AB 
 
Canada
$20.22–$22.67 an hour - Full-time
 

Job details
Pay
$20.22–$22.67 an hour
Job type
Full-time
Shift and schedule
Night shift

Location
Canada

Benefits
Pulled from the full job description
Paid time off
Vision care
Dental care
Life insurance
Employee assistance program
Disability insurance
Company pension

Full job description
*******Relocation to Jasper AB

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge, where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Royal Service Agent. As a Royal Service Agent, you will be an ambassador for our brand where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

Starting rate of Pay: $20.22 per hour
Subsidized staff accommodation assistance provided
One complimentary meal per shift in our staff cafeteria
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
Comprehensive wellness platform for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor.
What you will be doing:

Reporting to the Royal Service Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Follow departmental policies, procedures and service standards
Ensure all external and internal guest/colleague inquiries and concerns are answered promptly and professionally either by telephone or the radio system
Accurately record all required reservation information in the Property Management System (Property Manager).
Monitor and track special promotions and communicate information to various operational departments
Process and distribute all guest messages and guest wake-up calls
Book daily excursions, golf tee times, dining reservations and all other guest activities as required
Serve as a liaison for Guests requiring information relating to all aspects of the hotel
Monitor the fire panel and emergency line and inform Security Department of all emergencies while following appropriate emergency procedures
Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
Other duties as assigned
Your experience and skills include:

Computer literate in Microsoft Window applications required
Minimum 1 year Customer service experience required
Good knowledge of hotel facilities and previous Property Manager asset
Must be willing to work flexible shifts (incl. night shifts)
Computer and typing skills, approximately 40 words per minute
Must possess professional telephone etiquette and have an excellent command of the English language
Must possess excellent organizational, written and verbal communication skills
Job Type: Full-time

Pay: $20.22-$22.67 per hour

Benefits:

Company pension
Dental care
Disability insurance
Discounted or free food
Employee assistance program
Life insurance
On-site gym
On-site parking
Paid time off
Vision care
Wellness program
Education:

Secondary School (preferred)
Experience:

Call center: 1 year (preferred)
Customer service: 1 year (preferred)
Work Location: In person