Jasper Inn & Suites Front Office Manager

Jasper Inn & Suites
Jasper, AB
$46,000–$48,000 a year - Full-time, Permanent
 
Job details
Salary
$46,000–$48,000 a year
Job type
Full-time
Permanent
Qualifications
Work authorization (Required)

Front Office/Reception Manager: 2 years (Preferred)

Benefits
Pulled from the full job description
Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
Full Job Description
FRONT OFFICE MANAGER
POSITION SUMMARY

The Front Office Manager at the Jasper Inn & Suites will oversee the Front Desk operations٫ act as our company's customer facing manager and ensure our visitors are properly welcomed. Your duties will also include coordination of all front desk activities. The successful candidate will possess a pleasant personality together with a dynamic professional attitude to supervise and lead our Front Desk team. You should also be able to deal efficiently with complaints and have a solid customer service approach.

POSITION OBJECTIVES

To ensure the efficient operation of the Front Desk
To ensure that the first impression for guests is diligent, professional, and welcoming
To ensure that the onboarding and career journey for Front Desk team members is rewarding
To make certain that all guest issues and complaints are dealt with in a timely, compassionate, and respectful manner
RESPONSIBILITIES

Recruitment, onboarding, and retention of all Front Desk staff, creating a cohesive front desk operational team
Schedule front office staff and supervise workloads during shifts
Act as liaison between the General Manager and staff
Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
Ensure timely and accurate customer service
Issuing and tracking of gift certificates and special promotions
Ordering and tracking applicable Marmot Basin lift tickets
Handle complaints and specific customers’ requests
Oversee the compliance with company’s policies and security requirements
Troubleshoot emergencies
COMPETATANCIES

Business acumen and positive mindset
Communication/logistics management
Organizational effectiveness
Results oriented relationship builder
Independent but collaborative when necessary
CHARACTERISTICS

High energy, passionate and resilient
Game changer/high impact team player/unfazed by change or adversity
Humble and good sense of humour
Executive maturity, professionalism, and presence
Smart, courageous leader
REQUIRMENTS

Highly effective interpersonal, verbal and written English communication skills
Proactive work style
Profound experience in customer service٫ office management and basic bookkeeping procedures
Ability to work independently and make sound decisions based on the property’s occupancy
2+ years’ experience in a manager role, working as a Front Desk Manager or Reception Manager position
Working knowledge of hotel PMS systems, MicrosoftExcel, Outlook and Word
Post-secondary education in business, sales or hospitality an asset
WHO WE ARE:

We are a family of independent hotels. We have properties in Canmore, Jasper, Red Deer, Stony Plain, Grande Cache, Valemount, and Invermere.

WE OFFER:

A great work environment with opportunities for development and career advancement within the INNHotels family of hotels
A competitive compensation package including Group health plan
Staff events and seasonal discounts on local adventure activities
Hotel Discounts as part of the INNHotels family of hotels
The opportunity to live and work in the beautiful Jasper, Alberta
Staff accommodation available
INNHotels property is an equal opportunity employer committed to hiring a diverse workforce. INNHotels property is also committed to providing accommodations for people with disabilities. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. Please contact the Human Resources department with any accommodation requests.

We'd like to thank all applicants for applying; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Salary: $46,000.00-$48,000.00 per year

Benefits:

Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
Vision care
Flexible Language Requirement:

French not required
Schedule:

8 hour shift
Day shift
Ability to commute/relocate:

Jasper, AB: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Do you require Staff Housing
Experience:

Front Office/Reception Manager: 2 years (preferred)
Work Location: One location

Hiring Insights
Application response rate: 66%

Hiring 1 candidate for this role

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