marmot basin Jasper AB Guest Services Agent

marmot basin
1 Marmot Rd, Jasper, AB
Seasonal, Full-time
marmot basin
1 Marmot Rd, Jasper, AB

Job details

Job type

1 Marmot Rd, Jasper, AB

Full job description
Reports To
Guest Services Supervisor/Assistant Supervisor
This is a full time, seasonal role, 5/7 days a week. The first 90 working days of employment is a probationary period.

The Guest Services Agents are responsible for the sale of tickets, loyalty cards. They are also responsible for reporting any issues to the Guest Services Coordinator or Supervisor/Assistant Supervisor.

Core Competencies
Excellent customer service skills
Strong conflict resolution skills
Confidence and leadership skills
Good cash handling and numeracy skills
Reliable and trustworthy
The ability to work autonomously and as part of a team
Positive and outgoing attitude

Previous Point of Sales (POS) experience preferred
Good computer skills
Good organizational skills
Ability to work well under pressure (busy times or when dealing with irate customer)
Skiing or snowboarding experience to assist customers in choosing the correct products is an asset.

Job Duties
Sell window tickets and apply different types of discounts
Handle cash, credit card and debit transaction while using a computerized/point of sale system (RTP/Siriusware)
Adaptability to learn and use a point of sales system (RTP/Sirusware)
Work with the sale and redemption of third-party loyalty cards and process these following the proper procedures
Follow proper cash-out procedure
Count float at beginning & end of shift and sign it IN and OUT on control sheet
Make sure everything is in balance and debit machine is closed
Receive and assist in handling guest complaints and refer to supervisor if needed
Be knowledgeable about location infrastructure and services
Be knowledgeable and able to inform guests about tickets, loyalty cards, and third-party tickets and passes.
Process vouchers on correct accounts (reconcile at the end of the shift)
Filing and administrative tasks
Fix problems that could occur with the set-up of different products
Enter and process destination/group bookings
Employees will conduct themselves in compliance with Alberta Occupational Health and Safety legislation as it relates to their job
Periodically auditing lift ticket scans and access to ensure adherence to policy and terms of use
Respect and adhere to the company’s policies and procedures as set in the “Corporate Policies”, and “Employee Handbook”.
Understand and adhere to Ski Marmot Basin’s “Harassment Policy” and the company’s “Privacy Policy”.

Note: The job is not limited to this list. This is an outline of what is expected. Ask questions often/as needed.
Other details

Pay Type

Job Start Date
Monday, November 4, 2024

Job End Date
Tuesday, May 6, 2025

Popular in Jasper National Park

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