Fairmont Jasper Park Lodge
Jasper, AB

Job details
Full-time
7 hours ago
Skills
Microsoft Powerpoint
Microsoft Word
Microsoft Excel
English
Windows
Computer skills
Guest services
Leadership
Communication skills
Hotel experience
Driving Licence
Full job description
Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!


Job Description

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories at Fairmont Jasper Park Lodge. Showcase your interpersonal strengths as Night Front Office Supervisor, where you will lead, train and recognize your team in support of exceptional guest service!

What you will be doing:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offering professional, friendly and engaging service
Following departmental policies, procedures and service standards
Ensuring guest inquiries and complaints are handled and appropriate action is taken
Balancing all room charges
Balancing all front office credit card transactions
Auditing and posting/balancing room & tax
Reviewing daily rebates for accuracy
Performing end of day duties for F&B point of sales system and the rooms’ property management system
Having a strong knowledge of all groups in house and effectively communicating them to staff
Having a strong understanding of SAQ Standards for the front office and ensuring all SAQ reports are completed in a timely manner.
Maintaining full understanding of emergency procedures, including Fire Panel
Working with all hotel departments to ensure guest bills are accurate upon departure
Assist in growing Accor Live Limitless memberships
Manage guest rooms assignment and blocking
Support Company and Hotel policies and procedures including promoting and participation in Colleague Engagement Survey (CES), Fairmont Standards which include LQA, and Voice of the Guest (VOG) initiatives
Adhere to all LQA standards set up for the department
Consistently uphold a professional and well-groomed appearance in accordance with the company’s grooming policy
Adhering to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
Foster an inclusive environment where every individual feels valued and respected
Other duties as assigned

Qualifications

Your experience and skills include:

Valid Canadian Driver’s Licence
Strong guest service experience required
Fluency in English
Minimum of 1-year previous proven guest services experience
Knowledge of Property Management System required
Experience with a Hotel loyalty program an asset
Must have the ability to handle a multitude of tasks and guest requests
Excellent written and verbal communication, interpersonal and leadership skills
Highly organized, results-oriented with the ability to be flexible and work well under pressure
Ability to work independently and prioritize responsibilities
Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.


Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

Starting rate of pay: $26.38/hour
Subsidized staff accommodation assistance provided
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
Comprehensive wellness platform for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor
About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

Want to learn more about this opportunity? View the complete job description by clicking this link: Night Front Office Supervisor.pdf

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com