HUB International
Jasper, AB

Job details
Full-time
8 hours ago
Benefits
RRSP match
Skills
Post-secondary education
Microsoft Office
Analysis skills
Business
Account management
Leadership
Full job description
Ignite your potential. Impact what matters.

Hi, we’re HUB–a network of doers with diverse stories and a shared goal to support our clients and communities. To do it, we believe in supporting each other, because great work happens when people come together, and that means building a team where anyone can spark an idea, and where everyone can make a difference. Where pushing ourselves forward helps us give more to others.

When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy–so you’re ready for tomorrow.

The Opportunity:

We're looking for a Retail Branch Manager to lead branch operations, keeping things running efficiently while supporting a high-performing team. This role sits at the intersection of operations, people's leadership, and client service, and reports directly to regional leadership.

What You'll Do:

Oversee day-to-day branch operations including scheduling, performance monitoring, and ensuring the branch runs efficiently and professionally

Drive revenue growth and profitability by holding the branch accountable to KPIs across top-line growth, contribution, compensation management, and client engagement

Build and sustain a sales culture by reviewing goals with the team, identifying opportunities to cross-sell and upsell, and leading by example

Manage client escalations and complaints, seeking resolution between clients, staff, and insurance companies

Coach, train, and develop branch staff, including onboarding new hires and identifying performance barriers

Monitor employee performance and provide regular reporting to regional leadership

Ensure receivables are current and branch administrative processes are running to standard

Maintain current knowledge of insurance products across auto, personal lines, and commercial lines to support staff day-to-day

Maintain licensing in good standing, including attending continuing education as required

What We're Looking For:

5+ years of insurance industry experience

Level 2 insurance licensing required, with a CAIB designation highly valued

Demonstrated experience in a people leadership or branch management role

Experience working across organizational or functional boundaries

Strong analytical and decision-making skills with solid business acumen

Excellent relationship-building skills with a genuine client service orientation

Ability to manage competing priorities in a fast-paced environment

Proficiency with Microsoft Office

Post-secondary education in Business Administration is an asset

Why Join HUB?

An exceptional, welcoming, and inclusive company culture

Excellent compensation, benefits, RRSP match, referral incentives, and company perks

Work flexibility

Paid educational training and vast learning opportunities

Room for advancement and growth within the organization

Paid day off for your birthday–we want to celebrate you!

What makes us different than all the rest?

Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families, and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values:

Entrepreneurship: We encourage innovation and educated risk-taking

Integrity: We do the right thing every time

Teamwork: We work together to maximize results

Accountability: We measure and take responsibility for outcomes

Service: We serve clients, communities, and colleagues


Ready to join HUB and build a career in a rapidly growing industry? Apply for the Retail Branch Manager opportunity today!



Department Account Management & Service
Required Experience: 5-7 years of relevant experience
Required Travel: No Travel Required
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