Fairmont Jasper Park Lodge Reservation Agent

Jasper, AB
Fairmont Jasper Park Lodge
Jasper, AB
Job details
Job type
Shift and schedule
Weekends as needed
Jasper, AB
Pulled from the full job description
Dental care
Vision care
Full job description
Company Description

Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity.

Job Description

At Fairmont Jasper Park Lodge, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

What is in it for you:

Subsidized staff accommodation provided on-site for full time status
Competitive extended benefits package including medical, vision and dental for full time permanent status
Employee Travel Program
Comprehensive Wellness Platform
Discounts on food & beverage/spa/golf
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor
What you will be doing:

Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service.
Follow Front Office policies, procedures and service standards.
Respond to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail.
Reserve hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments.
Accurately record all required reservation information in the Central Reservations System and/or the Opera Property Management System (Property Manager).
Review and update reservations interfacing between the TARS, CRS and PMS.
Ensure reservation confirmations are issued promptly and accurately.
Monitor and review Waitlisted Reservations to help maximize Room Revenues.
Contribute to hotel’s upsell program by consistently offering best suitable room types according to guest needs and maximizing hotel revenue and earn incentives.
Provide support to our colleagues at Fairmont Global Reservations Centre with guest booking needs.
Monitor and track special promotions and communicate information to various operational departments.
Ensure all cashier paperwork and journals are filed with Manager on duty on a daily basis.
Follow all safety and sanitation policies when at work
Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
Other duties as assigned


Your experience and skills include:

Minimum 1 year Front Office, Reservations or Sales experience required.
Must possess professional telephone etiquette and have an excellent command of the English language.
Typing skills, approximately 40 words per minute.
Property Manager (Opera), and Microsoft Office applications experience an asset.
Excellent knowledge of hotel facilities and surrounding areas.
Excellent communication and organizational skills.
Strong interpersonal and problem solving abilities.
Must be flexible with shift start/end times and available to work weekends based on operational needs
Highly responsible & reliable.
Ability to work well under pressure in a fast-paced environment.
Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Your team and working environment:

Fast-paced, upscale, luxury hotel.
Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer.
Hospitality employees worldwide making this a great place to develop lifelong connections.
Sitting: 5-8 hrs/day.
Walking: 0-3 hrs/day.
Standing: 0-3 hrs/day.
Bending/Reaching: 0-3 hrs/day.
Pushing/Pulling: 0-3 hrs/day.
Physical effort: low, required to lift up to 30lbs.
Environmental stress: busy environment.

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | (fairmontmtnjobs.com)

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Popular in Jasper National Park

Considering Working in Jasper, Alberta?

Jasper is a popular tourist destination, and has employment opportunities in the tourism and hospitality sectors. Jobs related to outdoor activities, accommodation, and services catering to visitors are commonly available. Additionally, there may be opportunities in retail, healthcare, and other support services.

If you're interested in working in Jasper, it is essential to consider the local job market and explore opportunities that align with your skills and interests. Here are some steps you can take to find work in Jasper:

Understanding the Local Job Market and Working in Jasper, Alberta

Understand the industries that thrive in Jasper National Park; Tourism, hospitality, outdoor recreation, and service-related job sectors are often significant in places like Jasper. Laern about working in the area and learn about the businesses, accommodations, and lifestyle choices that match Jasper employment.

Lifestyle and Employment while Working in Jasper National Park

Explore websites of companies in Jasper that align with your career goals and lifestyle.

Consider acquiring or enhancing skills that are in demand in Jasper's job market. This could improve your competitiveness and help you excel in Jasper's workforce. Remember to tailor your application materials (resume, cover letter) to each job application and follow any specific instructions provided by employers.

Jasper Alberta's Employment Accommodations

Jasper National Park is a stunning and popular national park located in the Canadian Rockies in Alberta, Canada.

Living in Jasper allows residents to enjoy the natural beauty of the park, with easy access to outdoor activities such as hiking, wildlife viewing, and skiing. It is essential to note that living and working in a national park area has unique considerations, including limited development accommodations to preserve the natural environment.

If you are considering employment and living in Jasper National Park, you may want to explore the housing options in Jasper itself or nearby towns like Hinton, which is located just outside the park boundary. Keep in mind that housing availability and costs can vary, so it's advisable to research and plan accordingly. Additionally, employment opportunities may be tied to tourism, hospitality, or other industries related to the Park and its visitors.