FAIRMONT Conference Services Manager


Jasper, AB

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Dental care
Vision care
Conference Services Manager (Full Time Permanent)

At The Fairmont Jasper Park Lodge, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Be an ambassador for our exceptional offerings as a Conference Services Manager, where you will liaise between multiple departments to meet the needs – and exceed the expectations – of your clients.

Covid-19 Safety Policy: In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the Hotel has implemented a Covid-19 Safety Policy.

What is in it for you:

Subsidized staff accommodation provided on-site for full time status
Competitive extended benefits package including medical, vision and dental for full time permanent status
Employee Travel Program
Comprehensive Wellness Platform (LifeWorks)
Discounts on food & beverage/spa/golf
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor
What you will be doing:

Reporting to the Director of Event Sales & Services, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, engaging and friendly service
Follow departmental policies, procedures and service standards
Review, coordinate and manage Special Events/Group/Wedding/Signature Events (SEGWS) as assigned by the Director of Event Sales & Services by communicating between the client and the hotel throughout the preplanning and execution phases
Manage and execute the terms of the contract for the SEGWS as outlined by the sales manager and Fairmont Hotels & Resorts standards
Conduct pre-planning sites and assist in the sales process where required
Establish a close working relationship with clients and Fairmont Hotels & Resorts colleagues
Responsible for the successful outcome of SEGWS from pre-arrival through to post-departure
Monitor and manage guest room pick up through timely follow-up with conveners and enforcement of contract cut-off dates
Maximize food, beverage and auxiliary revenues by selling menus, themes and experiences/activities
Efficiently use function space to maximize revenues while minimize space usage
Makes sure that the J.D. Power Meeting Planner surveys are conducted in a timely manner and follows up internally in order to improve the results YOY
Communicate all details of assigned SEGWS to all departments in a professional, thorough and timely manner by using Conference Resumes, Event Orders and internal correspondence effectively
Work closely with the client and hotel departments throughout the duration of the SEGWS by being available to assist the client and hotel departments at the appropriate times
Maintain a high level of service by continually providing accurate and timely information and feedback to all departments
Accurately forecast Banquet revenue, covers and average checks
Maintain the integrity of Sales & Catering at all times
Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
Follow all safety and sanitation policies
Other duties as assigned
Your experience and skills include:

Related experience in a conventions and/or similar management position at a hotel an asset
2 to 3 years previous leadership experience in hospitality environment required
Degree or diploma in Hotel Administration from a recognized University/College/Polytechnic Institute an asset.
Strong culinary and beverage knowledge and interest
Knowledge and understanding of the Hotel guest room inventory an asset
Proven ability to plan and organize SEGWS effectively, with an accurate sense of detail
Assertive, professional and positive with a proven ability to develop and lead in a team environment
Understanding of computers and applications with a strong working knowledge of Sales & Catering, Microsoft Window applications required
Proven leadership and staff development skills with good decision‑making ability
Excellent communication and organizational skills required
Strong interpersonal and problem solving abilities
Highly responsible and reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with fellow colleagues as part of a team with minimal supervision
Ability to focus attention on guest needs, remaining calm and courteous at all times
Your team and working environment:

Fast-paced, upscale, luxury hotel
Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer
Hospitality employees worldwide making this a great place to develop lifelong connections
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for AccorHotels?

We are much more than a world leader. We are more than 250,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,500 addresses and on our digital platforms. We are committed to a culture and guided by our values that make our talent Feel Valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visit https://www.accorhotels.jobs/home.aspx