Parks Canada Visitor Services Attendant

Parks Canada Visitor Facilities Attendant (2 Streams) - Inventory

Jasper, AB
$19.83 - $26.51 an hour - Full-time, Part-time, Seasonal


Parks Canada
Jasper National Park of Canada (Alberta)
GS-BUS-02, GS-MPS-04
Anticipatory (Summer 2022) term and seasonal appointments of various durations.
$19.83 to $26.51 per hour (salary under review)
Experience Canada by joining the Parks Canada Agency! Parks Canada Website

Closing date: 30 June 2022 - 23:59, Pacific Time

Who can apply: Persons residing within a 100 kilometre radius of Jasper, AB; this includes Hinton (AB), Mountain Park, (AB), Valemount (BC), who have a legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.
Apply online

Important messages
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

IMPORTANT NOTE: If you have recently applied on the Jasper Field Unit processes for the same positions (Selection Process # 2021-PKS-JNP-ER-104, Reference #: CAP21J-021888-000041 that closed December 14, 2021 or Selection Process # 2021-PKS-JNP-ER-112, Reference # CAP21J-021888-000046 that closed on March 3, 2022) please DO NOT apply on this process. Those processes are currently in screening and you will be contacted if you are selected for an interview.

This is an inventory to fill future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Management can decide to access applications at any point so please ensure you submit your application as soon as possible!

We will only accept on-line applications received via the jobs.gc.ca site.

All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line.

Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
Applicants can verify the status of their applications, at any time.
Applicants can be notified electronically of tests or interviews and results.
For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

To submit an application on-line, please select the button "Apply Online" below.

Persons who are unable to apply on-line must contact the person listed below prior to the closing date.

NOTE: When submitting your application to this selection process, you will be required to answer screening questions to demonstrate how you meet the Essential Qualifications (Education and all Essential Experiences).

Your job application must clearly demonstrate that you meet all the pre-screening requirements in order to move on to the next step. Please explain how you meet the essential criteria of education and experience. Do not forget to specify the period during which you have held each function (month and year), and where you acquired the qualification. The answers to the pre-screening questions will be the main source of information that the assessment board members will be using to determine whether you have the essential qualifications for education and experience. Your resume must corroborate your answers to the pre-screening questions. The lack of information in the form requested may result in the rejection of your application.
Duties
Visitor Facilities Attendant (Stream 1):
Facilities Attendants play a very important role here in Jasper National Park. They are tasked with cleaning and maintaining Parks Canada Agency buildings/facilities and grounds in all corners of the Park. Facility Attendants typically work in a team during peak season however, those that work earlier or later in the season will have more independent work. The right people to fill these positions should take pride in their work, and going the extra mile to contribute to creating memorable experiences for visitors. As a presence in all regions of the park, Facility Attendants have the opportunity to interact with visitors and answer inquiries, provide direction and represent the Parks Canada Agency at all times in addition to their routine cleaning and maintenance duties.

Visitor Services Attendant (Stream 2):
Campgrounds - Campgrounds Attendants welcome visitors from all over the world, providing information, and education about camping in the national park. Campground attendants provide information on a wide variety of topics including camping, fees, safety, weather, trails, day use areas, wildlife, park regulations and policies. Our team members spend time working outdoors; they are responsible for cleaning facilities, providing minor maintenance, and conducting facility rounds. Team members are also accountable for collecting fees and keeping accurate financial records.

Entry Gates - As the first line of contact for visitors entering Jasper National Park, gate attendants have the privilege of welcoming visitors into the park and setting the tone for their visit. Gate attendants at any of Jasper’s three gates provide a friendly service to visitors entering Jasper by collecting revenue through the sale of park passes, and providing basic safety and trip planning information. Gate attendants work independently for most of their shift but contribute to the smooth functioning of a larger team at each entry gate.

Work environment
Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Intent of the process
This process will be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic requirements in same or other parts of the country.

Clearly identify in your application the positions for which you are applying.
Positions to be filled: 10

Information you must provide
Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
EDUCATION (BOTH STREAMS):
Successful completion of secondary school according to provincial standards or an acceptable combination of education, training and experience.

Degree equivalency

EXPERIENCE (BOTH STREAMS):
Cleaning and performing minor maintenance tasks (e.g., replacing light bulbs, tightening door handles and hinges)
Interacting with the public; responding to visitor questions/complaints or providing direction.

EXPERIENCE (STREAM 2 ONLY - VISITOR SERVICES ATTENDANT):
Anticipating and detecting incidents (eg. health & safety, compliance/enforcement of regulations) taking action and finding solutions.
Experience in handling cash, operating point of sales and performing cash out duties.
KNOWLEDGE (BOTH STREAMS):
Knowledge of how to apply health and safety procedure in the workplace, including knowledge of how to read and follow instructions for the use of cleaning products.
The following will be applied / assessed at a later date (essential for the job)
Various language requirements

Information on language requirements

ABILITIES (BOTH STREAMS):
Client Focus – Providing service excellence to internal and/or external client (proficiency level 3: Provides added value)
Concern for Safety – Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others (proficiency level 2: Makes recommendations to optimize a safe and healthy environment)
Initiative – Dealing with situations and issues proactively and persistently, seizing opportunities that arise (proficiency level 2: Addresses current issues)
Problem Solving– Identifying problems and the solutions to them (proficiency level 2: Solves basic problems)
Teamwork – working collaboratively with others to achieve organizational goals.
PERSONAL SUITABILITY (BOTH STREAMS):
Exercises sound judgment
Communicates effectively
Takes responsibility
Personally connects with people
The following may be applied / assessed at a later date (may be needed for the job)
ASSET ABILITIES (STREAM 2 ONLY - VISITOR SERVICES ATTENDANT):
Enforcement – understanding and applying enforcement policies to detect violations of legislation, identify conditions and/or persons responsible, and take appropriate action (proficiency level 2: Handles straightforward non-compliance situations)

OPERATIONAL REQUIREMENTS
The position requires the incumbent to:
Make moderate physical effort to sit and stand for prolonged periods and/or to clean facilities/grounds.
Be exposed to variable weather conditions.
Be exposed to noxious odors from car fumes; to dust, and cleaning products.
Be exposed to minor injury when performing cleaning and maintenance activities.
Occasionally demonstrate tasks to others.
Work shift work, evenings, weekends, statutory holidays, and provincial/territorial holidays.
Wear a Parks Canada uniform and abide by the uniform policy.
Conditions of employment
Reliability Status security clearance

Possession of a valid class 5 Driver’s Licence or equivalent

All Parks Canada Agency employees are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground of discrimination as defined under the Canadian Human Rights Act.

Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

For tips to navigate the application process step by step, refer to the following site: https://www.youtube.com/watch?v=0GW7P3g9hhI.

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

On November 8th, 2021, the Parks Canada Agency announced the details of its vaccination requirement for all employees.

As per the Policy on COVID-19 Vaccination for Parks Canada Agency, employees must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate, determinate (term), casual, as and when required, and student hiring (full-time, part-time and seasonal). Should you reach the point in the selection process where it is necessary to ensure terms and conditions of employment are met, the hiring manager or a human resources representative will contact you in order to complete a vaccination attestation form.
In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Tips for applicants:
Please provide complete and thorough details of your education and experience.
Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
Failure to provide sufficient information may result in your application being screened out of the competition.

Persons are entitled to participate in the appointment process in the official language of their choice.

Travel cost for individuals who are not Federal Public Servants will not be covered.
We thank all those who apply. Only those selected for further consideration will be contacted.