Mount Robson Inn Front Desk Agent

Mount Robson Inn
Jasper, AB
$17–$19 an hour - Full-time, Permanent
Job details
$17–$19 an hour
Job type
Hotel Front Desk: 1 year (Preferred)

Guest services: 1 year (Preferred)

Pulled from the full job description
Dental care
Extended health care
Housing allowance
Full Job Description
Enjoy the beauty and outdoor adventure of life in Jasper National Park!

**Subsidised shared staff housing

** Summer Bonus

The Mount Robson Inn offers a friendly professional workplace with opportunities for learning and career development. This family-owned properties of 81 rooms provides warm hospitality, standard rooms and suites, complimentary breakfast and laundry facilities for guests.

As a Front Desk Agent, you will be providing a welcoming and friendly guest experience.

For more information about our property, location and staff accommodation, please visit us at

If you have a positive attitude, want to learn about the hospitality industry and provide great service to guests, you may be just the right person to join our team.


People are significant; respect, integrity and empathy are key
We work as a Team; our actions will provide something better for all
Innovation; we embrace new ideas and will not rest on the status quo
We are Accountable; to our guests, team members, management, vendors
and ourselves
Care; everyone is a host for our guests, team members and destination
Safety; physical, emotional, psychological and spiritual well-being is paramount
What will I be doing?

Reporting to the Front Office Manager, you will be responsible for:

· Register arriving guests and collecting necessary information.
· Provide information on hotel facilities and local points of interest.
· Provide guest services (concierge), baggage handling as required.
· Process check-outs.
· Process telephone calls and reservations from all sources.
· Resolve guest challenges and/or refer to Front Office management as required.
· Balance cash and complete financial summary and submission each shift.
· Cover night shifts, assist in other departments and perform other duties as required.
· Ensure that all Safety policies and practices are followed.
What attitudes, behaviours and skills are we looking for?

Experience serving guests in the hospitality industry is an asset
Strong communication skills (written and verbal) with emphasis on problem-solving.
Must be a team player.
Prior cash and credit card transactions and clerical experience is an asset.
Basic computer skills are necessary
Must be self-motivated within the office environment and able to work with minimal supervision.
Open to new ideas and to learning new tasks and procedures
Professional personal grooming
Must have a valid work permit for Canada to be considered.
Perks and Benefits

Subsidized shared staff accommodation with free wifi
Performance bonus in summer months
Laundry facilities in all housing units
Occasional Team lunches and activities
Opportunities to meet new people while exploring and enjoying some of Canada’s spectacular mountain national parks
Friends and family discount at Best Western Valemount, Mount Robson Inn (Jasper) and Mountaineer Lodge (Lake Louise) based on availability
· Benefits after six months
Job Types: Full-time, Permanent

Salary: $17.00-$19.00 per hour


Dental care
Extended health care

8 hour shift
Supplemental pay types:

Bonus pay
COVID-19 considerations:
We follow all provincial guidelines for health and safety to promote safety in the workplace and staff housing.


Hotel Front Desk: 1 year (preferred)
Guest services: 1 year (preferred)
Work Location: One location

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