Pursuit Sales Coordinator

Banff Jasper Collection by Pursuit
Jasper, AB
$48,000–$53,000 a year - Full-time
Job details
$48,000–$53,000 a year
Job type
Full Job Description
$48,000 to $53,000 CAD, ANNUALLY

What will be your daily pursuit?:
The Sales Coordinator plays a key role in supporting all in-destination sales activities on behalf of the Pursuit Travel Trade & Affiliate sales teams in Jasper. They are responsible for coordinating, executing and reporting on FAMs & site inspections and lead the overall day-to-day sales activities with our affiliate and tour partners in the region. The primary focus is to ensure partners have what they need to be successful and to liaise with internal stakeholders and provide ideas to improve our processes to ensure the best possible guest experience for both our partners and guests.

The sales coordinator is responsible for overseeing the Pursuit familiarization (FAM) program for all products within the Pursuit collection, liaising with internal stakeholders, and partners to ensure our partners have the opportunity to experience the remarkable experiences we offer.

The ability to multitask, communicate effectively and work autonomously is required to be successful in this position, but a passion for building relationships both internally & externally and striving to have fun while doing that will be the most important aspect of this position! Taking lead in projects and bringing them to completion must also be part of your personality.

This role provides a great opportunity for someone who is looking to meeting people, share stories about the incredible experiences we offer throughout the Canadian Rockies, and is interested in expanding or utilizing their sales skills. We would love to hear from you!

What will you do in this job?:
/ Build & maintain strong industry relationships with our partners within the territory – Jasper, Hinton & Valemount including, tour directors, Pursuit leaders and the Pursuit Sales Team

/ Share feedback from partners with Pursuit leaders and provide ideas and solutions on how to improve.

/ Responsible for the overall success and full life cycle of the Pursuit FAM program, including development, execution, and liaising with internal stakeholders and partners.

/ Conduct sales calls, familiarization (FAM) tours, site inspections, and product training sessions with partners, weekly and as required

/ Liaise closely with the Affiliate Sales Manager to ensure strategy and targets are aligned across Banff Jasper Collection

/ Participate in idea generation for sales activities and ways to increase sales and improve processes in order to exceed sales targets and provide exceptional service to our partners.

/ Promote Pursuit products during affiliate visits and selected regional events (i.e.: affiliate appreciation events, Open House Days, Canada Day, Pursuit local’s days, affiliates FAM)

/ Collect, track and input data on various measurables (statistics and reporting) as required

/ Prepare commission cheques and ensure they are delivered, in person to partners in a timely manner

/ Execute all work in a safe, professional manner in compliance with H&S and our Always Honest Policy

/ Stay up to date and report on the overall business climate, including updates on guests and competitive activities

/ Create and maintain accurate and up-to-date partner profiles in Delphi, Pursuit Collection’s CRM.

/ Other duties as required, including taking on special projects, supporting and assisting in other departments and functions when required

What skills and experience do you need for this job?:
/ A driver’s license is required for this role, which must be converted to an Alberta Class 5 driving license for insurance purposes (manual transmission an asset).

/ At least 2+ years experience working in sales, marketing or event management preferably in hospitality, restaurants or hotels is preferred

/ Energetic, enthusiastic, quick learner who sells their passion for Pursuit and its products

/ Excellent hospitality mindset and guest service skills, including dedicated service to both internal and external clients.

/ Strong interpersonal, oral and written communication skills, with the ability to see multiple projects and tasks through to completion on a timely basis.

/ Comfortable speaking in public and to groups of various sizes on similar product topics.

/ Ability to work on a flexible schedule including evenings and weekends is required

/ Highly detail-oriented, with strong administration and organization skills.

/ Physical working environment with walking and stair climbing and standing required.

/ Experience with B2B sales and/or Tourism Travel Trade, including PMOs, DMOs, channels of distribution and key global partners is an asset

/ Knowledge of the tourism industry and local knowledge of the area - Bow Valley, Columbia Valley Golden & Jasper (an asset).

/ Knowledge of Salesforce, Delphi.fdc (CRM) is strongly preferred.

/ Resourceful, adaptable, resilient, and having a strong sense of self-awareness

/ Experience with Microsoft Office tools essential (eg.: Excel, Outlook, PPT, Word, Teams)

/ Takes initiative and be persistent in overcoming obstacles, all while exercising excellent judgement

/ Self-starter that has the confidence and ability to work independently and can think proactively

/ Demonstrate high levels of positive energy and a willingness to take on new challenges, responsibilities and assignments - strives to go beyond what is expected

This list describes at a high level what a Sales Coordinator does, but no job description can anticipate every single task, issue or project that could come up. Pursuit reserves the right to adjust, reduce, add, or change job tasks as needed for the success of the business.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Jasper, AB and legal ability to work in Canada is required.

Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, age, disability, veteran status, and other protected characteristics.

What will your work environment be like?:
Pursuit is a global attractions and hospitality company that connects guests and staff to iconic places through unforgettable and inspiring experiences and strives to become the world’s leading provider of iconic attractions and hospitality experiences. Pursuit generates revenue and shareholder value as one of two business units operated by Viad, an S&P SmallCap 600 international experiential services company, traded on the New York Stock Exchange under the symbol VVI.

Pursuit’s mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences. We deliver rich travel experiences to the global market through our unique hotels and lodges, recreational attractions, retail, food and beverage, sightseeing, tours and travel products. Today, the company enjoys strong perennial demand with operations in or adjacent to Banff, Jasper and Waterton Lakes National Parks in Canada; Glacier, Denali, and Kenai Fjords National Parks in the United States; and our Flyover attractions, FlyOver Canada in Vancouver, B.C. and FlyOver Iceland in Reykjavik, and FlyOver Las Vegas in Nevada. A new FlyOver attraction in Chicago, IL is anticipated in 2024. May of 2021 brought the grand opening of the Sky Lagoon, a premier oceanfront geothermal lagoon experience near Reykjavik, Iceland. Through its Refresh Build Buy strategy, Pursuit is continuing its growth trajectory into new iconic locations around the world.

EEO Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.
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