Fairmont Chateau Lake Louise
 
Alberta
From $60,000 a year - Permanent, Full-time
 

Job details
Pay
From $60,000 a year
Job type
Permanent
Full-time
Shift and schedule
Weekends as needed
Day shift
Holidays

Location
Alberta

Benefits
Pulled from the full job description
Mileage reimbursement
Tuition reimbursement
Paid time off
Vision care
Dental care
Life insurance
Employee assistance program

Full job description
Company Description:

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description:

Join our team and play a key role in delivering the exclusive Fairmont Gold experience — our “hotel within a hotel.” You will lead a passionate team, elevate personalized service, and ensure every detail reflects the highest standards of luxury. Together, we create unforgettable stays that inspire guest loyalty and showcase the very best of Fairmont hospitality.

Start Date: April 2026
Contract Type: Permanent

Job Duties Include:

Lead and coordinate all aspects of our “hotel within a hotel” to ensure Fairmont Gold Standards are adhered to both in rooms and food and beverage operations
Manage and supervise all tasks of the Fairmont Gold Lounge Servers and Supervisors to consistently drive professional, friendly and engaging service ensuring guests receive prompt, cordial attention and personal recognition
Actively participate in guest recognition initiatives; proactively seek to understand guest preferences in order to execute high levels of personalized service at all times and ensure consistency across Accor Hotels by logging information in guest’s loyalty profiles
Act as a personal liaison for all guests, taking personal ownership of their requests and following up accordingly. Oversees and participates in guest relations and directs arrangements for VIP and special attention reservations.
Handle guest concerns and react quickly, logging and notifying proper areas. Maintain a daily log of all guests’ opportunities with corrective action steps.
Take personal ownership of Fairmont Gold Guest Floors: conduct personal reviews of public areas and back of house areas including Guest Reception, Lounge, Elevator Foyers and Guest Corridors to ensure they are in a clean, organized, and in compliance with established standards, initiating and coordinating any corrective action immediately.
Support the execution of pre-arrival communications and preparations, front desk and concierge services, and lounge operational support as needed in accordance with standards of performance
Review daily expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment.
Monitor inventory of Fairmont Gold rooms and suites, and daily house cleaning status taking corrective action as necessary in coordination with Front Office, Housekeeping and Reservations/Revenue Management.
Focus on establishing and maintaining accountability for the décor quality and quality of room product as well as food and beverage experience
Inspect associates’ uniforms and operational departmental areas for cleanliness and organization, correcting as necessary and communicate expectations of these areas to the staff.
Ensure colleagues have the tools that they need to work successfully, provide timely reviews of their performance, manage labour hours, and organize paid time off as requested.
Assist with scheduling and payroll duties
Participate in the recruitment and training of new Supervisors and Lounge Servers
Track and forecast daily, weekly and monthly Fairmont Gold occupancy levels while scheduling and planning the department accordingly
Manage staffing levels and productivity as occupancy fluctuates.
Ensure the highest possible revenues are generated for Fairmont Gold, monitoring upsell opportunities and Honour Bar inventory
Participate in all departmental related meetings, and be responsible for sending colleagues to committee meetings or attend in their place when necessary.
Work with the Executive Chef to determine the Fairmont Gold Lounge menu, food cost, ordering and presentation
Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards.
Qualifications:

Previous leadership experience in a similar guest relations capacity required
Previous luxury level service knowledge and training a strong asset
Strong Food and Beverage background preferred
Previous Property Management System experience required
Familiarity with Opera PMS, Le Club Accor, Royal Service, Kipsu, LQA, WebWorks, and Time & Attendance is preferred but not required
Computer literate in Microsoft Window applications required
You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Additional information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CLL.Careers@Fairmont.com

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

Job Types: Full-time, Permanent

Pay: From $60,000.00 per year

Benefits:

Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Mileage reimbursement
On-site gym
On-site parking
Paid time off
RRSP match
Store discount
Tuition reimbursement
Vision care
Wellness program
Work Location: In person