Overlander Mountain Lodge Front Desk Agent

Front Desk Agent 
Overlander Mountain Lodge - Jasper, AB 
start Date: May 1st 2017* Welcome guests walking in the door * Register guests * Assign room keys * Provide information about the lodge, the services, and activities available in the area * Verify credit, and establish how the guest will pay for the accommodation * Promote and sell guest rooms/ packages/ gift certificates * At check out, review accounts with guests, explain charges, and take payment for accounts. * Balance cash out * Advise/ communicate with housekeeping * Assist dining room by acting as host, seating guests, answering inquiries about the menu, hanging guests' jackets in the front entrance * Keep an accurate inventory of room reservations * Respond to reservation inquiries * Answer telephone, direct calls appropriately and/ or take messages * Read incoming emails, sorting through which to reply to (reservations) and which to print off or forward for other people. Emails should be checked every hour. * Deal with customer complaints or refer dissatisfied customers to management * Sell merchandise * Take dinner reservations/ communicate with dining room supervisor when seating plan is filling up * Keep front desk stocked with brochures, pamphlets etc * Keep front desk neat and tidy * Build a fire in the evening, and ensure it is burning nicely for the guests to enjoy. * Retrieve any things guests may need from supplies downstairs. Ex: blankets, pillows, towels, soap, etc. 
*Assist guests with their gas fire place. * Other duties as assigned by management.
Job Type: Contract
Required education:
High school or equivalent