Columbia Icefield Skywalk Interpretive Guide

Jasper, Alberta Job Posting
Banff Jasper Collection by Pursuit

Jasper, AB
$17 an hour - Full-time, Fixed term contract, Seasonal

What will be your daily pursuit?:
Providing guests with in depth interpretive material, you will be enhancing our guests experience and guiding them throughout the attraction
What perks can you expect?:
For the 2022 summer season at the Columbia Icefield, team members will enjoy;
Almost free housing and meals, as it’s a taxable benefit
$500 referral bonus for each peer referred
An end of season bonus once you complete your contract
Work in a dynamic, culturally diverse team from around the globe
Work experience in an iconic, unforgettable, and inspiring location
Free access to Pursuit attractions for staff and family, send a friend at half the price!
Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
A safe work environment with structured COVID procedures and vaccination policies
The chance to work in an inclusive culture and make life-long friends
Access to subsidized mental health and wellness resources
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
As a Skywalk Interpretive Guide, you will be the face of the Columbia Icefield Skywalk (CIFSW) experience. By providing guests with in-depth interpretive material, you will be enhancing our guests experience and guiding them throughout the attraction and ensuring that they receive the best possible service prior to, and after they visit the attraction. You will learn and interpret everything from local wildlife, fauna, geology and even glaciers.

This is a multi-faceted position and can include any, or all the following:

Delivering exceptional interpretive information to guests from around the world
Providing guests with a guided tour experience that can run anywhere between 30 – 45 minutes depending on group volume
Rotating through various interpretive stations and ensuring the safety of guests and staff
Performing 10 – 15 minute presentations to large groups
Being proactive with maintenance issues and safety concerns
Managing tour groups, tour departures and arrivals, loading and unloading coaches when needed
Reporting safety issues to the Manager and Supervisor in a timely manner
Validating tickets as guests arrive to the Columbia Icefield Skywalk
Providing information to guests in an interpretive setting
Distributing Audio Tours to guests
Attracting guest attention for outgoing guided tours
Cleaning, maintaining and providing guests with an interpretive experience on the glass platform
Maintaining a high level of cleanliness throughout the entire attraction
Ticket sales and voucher processing, as required
Delivering interpretive content to guests. Training will be provided
Other duties as assigned by the Skywalk leadership team
What skills and experience do you need for this job?:
Organization and time management skills are a must, but a passion for making a difference for each guest is the most important aspect of this position!
Able to stay busy and always seek out the next task
Energetic individuals with a passion for the mountains and everything about them!
Must get excited at the idea of living and working in a remote (yet very social) environment
Able to work both independently and in our team-based environment
A fantastic sense of humor as well as a friendly, mature, energetic personality
Charismatic and comfortable with speaking to large groups
Previous interpretive guiding experience an asset
Able to stand and work outside in varying mountain weather conditions (snow, rain, wind, hail) for the entire duration of a shift
Commitment to becoming an interpretive expert and ambassador through the completion of a week-long interpretive training program (provided upon starting employment)
Guest service-oriented mindset and a passion for delivering memorable experiences
Class 5 driver’s license (with clean abstract) an asset but not required
Ability to think on the fly and outside the box to solve problems with a positive attitude
Must meet Pursuit grooming and appearance standards
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
Standard First-Aid or higher an asset
What will your work environment be like?:
This fun, summer job runs from April 16 or June 9 until September 6 or October 10, 2022.
Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around national parks.
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
EEO Information: Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.