Banff Jasper Collection by Pursuit Jasper, AB Full-time Job details No matching job preferences Job type Full-time Compensation: The salary range for this position is between $125,000 - $135,000 CAD. What will be your daily pursuit?: The Director of Operations, Jasper Lodging is a key member of a collaborative and entrepreneurial senior management team. Reporting directly to the Vice President of Lodging for Banff Jasper Collection, the Director of Operations is responsible for the onsite leadership and advancement of seven hotels and resorts. Key responsibilities include the transformation of guest hospitality and employee engagement in additional to daily operations, financial results, and community engagement. In this capacity, this role will lead a senior leadership team in Jasper, including Five Hotel Managers, Executive Housekeeper, Chief Engineer and a Guest Experience Manager. Additionally, this role will collaborate with the Jasper F&B General Manager and corporate shared service teams. What perks can you expect?: Full benefits including medical, dental, vision; RRSP matching Work in a dynamic, culturally diverse team from around the globe Work experience in an iconic, unforgettable, and inspiring location Free access to Pursuit attractions for staff and family, send a friend at half the price! Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences The chance to work in an inclusive culture and make life-long friends Access to subsidized mental health and wellness resources Opportunities for career growth or future work at other Pursuit locations Access to one of the world’s most beautiful and iconic National Parks What will you do in this job?: Collaborate with VP, Lodging in the development and execution of Banff Jasper Lodging strategies, business plans and goals Lead Jasper Lodging operations managers in the achievement of goals: financial, guest hospitality, employee engagement and community Provide leadership and coaching that results in an empowered, solution driven team that focuses on continuous improvement Partner with P&C to achieve staffing goals, employee retention, and build talent internally Be a hands-on and engaging leader, drilling down into details, process, and procedure to solve problems and making changes Monitor guest experience and lead the transformation Become the face of lodging in Jasper, creating strong relationships and working tirelessly to help support Jasper as a community and destination Complete walk throughs of hotels and inspire leadership on the ground Partner with the Chief Engineer and VP, Lodging in the advancement of physical assets Establish controls that create accountability, identify risks and opportunities Report on month end results, forecast future expense and contribute to the development of annual budgets Report business needs and solutions to VP, Lodging on a weekly basis What skills and experience do you need for this job?: Leadership Qualities Proven ability to create brand aligned, unforgettable and inspiring experiences Passion and commitment to Jasper: community and lodging Curios listener with ability to lead, collaborate and coach in planning and execution Infectious positive outlook Strong attention to detail combined with a sense of style/panache Results driven with strong belief in importance of hospitality and culture Empathetic and selfless leader Organized and effective communicator Strong financial acumen Experience 10+ years of experience in hospitality, lodging and travel required Proven ability to transformed guest experience and employee engagement Proven leadership experience in world class/market leading hotels Experience with best in class operating systems, training, colleague development and the operational management of large and complex hotel properties Experience managing annual budgets, P&L statements, and Capital budget requests Experience using guest satisfaction platforms such as Revinate, Trip Advisor, and similar platforms that measure NPS Ability to understand and analyze guest and employee feedback, build appropriate action plans, implement, and respond professionally to concerns What will your work environment be like?: Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun! Independent. You’ll spend your days in and around national parks. Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required This job description describes at a high level what the Director of Rooms does, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. EEO Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.
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