Jasper Pursuit Lodging Director of Operations

Banff Jasper Collection by Pursuit
Jasper, AB
Job details
No matching job preferences
Job type
The salary range for this position is between $125,000 - $135,000 CAD.
What will be your daily pursuit?:
The Director of Operations, Jasper Lodging is a key member of a collaborative and entrepreneurial senior management team. Reporting directly to the Vice President of Lodging for Banff Jasper Collection, the Director of Operations is responsible for the onsite leadership and advancement of seven hotels and resorts. Key responsibilities include the transformation of guest hospitality and employee engagement in additional to daily operations, financial results, and community engagement. In this capacity, this role will lead a senior leadership team in Jasper, including Five Hotel Managers, Executive Housekeeper, Chief Engineer and a Guest Experience Manager. Additionally, this role will collaborate with the Jasper F&B General Manager and corporate shared service teams.

What perks can you expect?:
Full benefits including medical, dental, vision; RRSP matching
Work in a dynamic, culturally diverse team from around the globe
Work experience in an iconic, unforgettable, and inspiring location
Free access to Pursuit attractions for staff and family, send a friend at half the price!
Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
The chance to work in an inclusive culture and make life-long friends
Access to subsidized mental health and wellness resources
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
Collaborate with VP, Lodging in the development and execution of Banff Jasper Lodging
strategies, business plans and goals
Lead Jasper Lodging operations managers in the achievement of goals: financial, guest
hospitality, employee engagement and community
Provide leadership and coaching that results in an empowered, solution driven team that focuses
on continuous improvement
Partner with P&C to achieve staffing goals, employee retention, and build talent internally
Be a hands-on and engaging leader, drilling down into details, process, and procedure to solve
problems and making changes
Monitor guest experience and lead the transformation
Become the face of lodging in Jasper, creating strong relationships and working tirelessly to help
support Jasper as a community and destination
Complete walk throughs of hotels and inspire leadership on the ground
Partner with the Chief Engineer and VP, Lodging in the advancement of physical assets
Establish controls that create accountability, identify risks and opportunities
Report on month end results, forecast future expense and contribute to the development of annual
Report business needs and solutions to VP, Lodging on a weekly basis
What skills and experience do you need for this job?:
Leadership Qualities
Proven ability to create brand aligned, unforgettable and inspiring experiences
Passion and commitment to Jasper: community and lodging
Curios listener with ability to lead, collaborate and coach in planning and execution
Infectious positive outlook
Strong attention to detail combined with a sense of style/panache
Results driven with strong belief in importance of hospitality and culture
Empathetic and selfless leader
Organized and effective communicator
Strong financial acumen

10+ years of experience in hospitality, lodging and travel required
Proven ability to transformed guest experience and employee engagement
Proven leadership experience in world class/market leading hotels
Experience with best in class operating systems, training, colleague development and the operational management of large and complex hotel properties
Experience managing annual budgets, P&L statements, and Capital budget requests
Experience using guest satisfaction platforms such as Revinate, Trip Advisor, and similar platforms that measure NPS
Ability to understand and analyze guest and employee feedback, build appropriate action plans, implement, and respond professionally to concerns
What will your work environment be like?:
Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around national parks.
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes at a high level what the Director of Rooms does, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.
EEO Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.