Pyramid Lake Lodge Jasper Front Office Manager

Pursuit Collection
Jasper, AB
$50,000 a year - Full-time
Pursuit Collection
Jasper, AB
$50,000 a year

Job details

$50,000 a year
Job type
Shift and schedule
Morning shift

Jasper, AB

Pulled from the full job description
Dental care
Discounted or free food
RRSP match
Vision care

Full job description
This job is located in Jasper National Park, Alberta – Pyramid Lake Lodge

This is a Full-time year round job

Compensation: Salary $50 000 annually

What perks can you expect?:
Full benefits including medical, dental, vision; RRSP matching
Work in a dynamic, culturally diverse team from around the globe
Work experience in an iconic, unforgettable, and inspiring location
Free access to Pursuit attractions for staff and family, send a friend at half the price!
Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
The chance to work in an inclusive culture and make life-long friends
Access to subsidized mental health and wellness resources
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
This role will directly oversee the daily operations of the Pyramid Lake Lodge Guest experience department (Front desk, Boathouse and Retail agents). The Front Office Manager will ensure a memorable and positive experience for our Guests and Staff through implementing and delivering the Standard operating policies and procedures as they relate to our Service, operational, safety and employee engagement standards and practices. The Front Office Manager will report directly to the Hotel Manager. This position will act as the “on the floor” daily leadership for the Guest Experience Team, ensuring delivery on key performance areas. Accompanying this responsibility will be a focus on Operational Excellence, employee recruitment, communication, training and development, setting service standards and consistencies, as well as the further development of our sales/hospitality culture. Attention to detail/effective communication skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position.

Represent Pursuit BJC professionally in all communications relating to clients/guests, suppliers, products and co-workers; this includes personal meetings, telephone conversations, email, letters, etc.
Ensure that all service expectations, standards and qualities are being met and exceeded on a continual basis, providing employee coaching and direction as required.
Conduct employee reviews; actively seek opportunities to recognize staff and assist in the creation and adoption of employee recognition program or events.
Monitor Service metrics daily/weekly during the season, reacting and responding accordingly to address any issues.
Ensure payroll is completed daily and submitted on time for all payroll periods.
Oversee scheduling, and training of the front office team, working closely with the guest experience supervisor.
To meet the financial expectations set for your specific line of Business. Managing costs on a day to day basis to expected business levels, tracking and reporting on labour/expenses incurred.
Act as a Hotel Manager during absences, after-hour emergencies, and scheduled days off.
Learn the procedures of Front Desk Agent and Night Auditor and be available to work a variety of shifts including morning (7:00am-3:00pm), afternoon (3:00pm-11:00pm), and overnight (11:00pm – 7:00am).
Supervise the activities of hotel operations and report issues to the hotel management team for review and investigation.
Effectively handle all guest complaints, taking corrective action to prevent recurrence and convert the guest into a repeat customer.
Provide team with tools and training to handle guest concerns and complaints in a consistent manner.
Ensure all staff are thoroughly familiar with the hotel’s emergency procedures, and in a state of preparedness for any emergency.
Anticipate the needs of department leaders, staff and arriving, and in-house guests.
Enforces Pursuit policies, work standards, and disciplinary procedures.
Coordinates staff events and development opportunities with the Hotel Manager.
Other duties as assigned
What skills and experience do you need for this job?:
Post-secondary education or equivalent in work experience
2 – 5 years hotel experience including management experience to include Payroll, scheduling, recognition, performance management & employee training
Strong organizational, communication skills & proven strength in Problem Solving and ability to make decisions.
Flexible (ability to work varying hours/days as business needs dictate)
Alberta Class 5 License
Must have excellent interpersonal and guest relation skills
Able to identify and act upon safety concerns
A proven record as a team leader/motivator who works well under pressure, possesses strong attention to detail and time management skills
2nd Language (especially French) an asset
Computer proficient – Microsoft office
Must meet the Organization grooming and appearance standards
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
Standard First-Aid or higher an asset
What will your work environment be like?:
Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around national parks.
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

Equal Employment Opportunity Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.
Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.

Popular in Jasper National Park

Considering Working in Jasper, Alberta?

Jasper is a popular tourist destination, and has employment opportunities in the tourism and hospitality sectors. Jobs related to outdoor activities, accommodation, and services catering to visitors are commonly available. Additionally, there may be opportunities in retail, healthcare, and other support services.

If you're interested in working in Jasper, it is essential to consider the local job market and explore opportunities that align with your skills and interests. Here are some steps you can take to find work in Jasper:

Understanding the Local Job Market and Working in Jasper, Alberta

Understand the industries that thrive in Jasper National Park; Tourism, hospitality, outdoor recreation, and service-related job sectors are often significant in places like Jasper. Laern about working in the area and learn about the businesses, accommodations, and lifestyle choices that match Jasper employment.

Lifestyle and Employment while Working in Jasper National Park

Explore websites of companies in Jasper that align with your career goals and lifestyle.

Consider acquiring or enhancing skills that are in demand in Jasper's job market. This could improve your competitiveness and help you excel in Jasper's workforce. Remember to tailor your application materials (resume, cover letter) to each job application and follow any specific instructions provided by employers.

Jasper Alberta's Employment Accommodations

Jasper National Park is a stunning and popular national park located in the Canadian Rockies in Alberta, Canada.

Living in Jasper allows residents to enjoy the natural beauty of the park, with easy access to outdoor activities such as hiking, wildlife viewing, and skiing. It is essential to note that living and working in a national park area has unique considerations, including limited development accommodations to preserve the natural environment.

If you are considering employment and living in Jasper National Park, you may want to explore the housing options in Jasper itself or nearby towns like Hinton, which is located just outside the park boundary. Keep in mind that housing availability and costs can vary, so it's advisable to research and plan accordingly. Additionally, employment opportunities may be tied to tourism, hospitality, or other industries related to the Park and its visitors.