Jasper Inn & Suites Front Desk Agent

Jasper Inn & Suites
Jasper, AB
$17–$18 an hour - Full-time, Permanent
Job details
$17–$18 an hour
Job type
Work authorization (Preferred)

Customer Service/Front Desk: 1 year (Preferred)

Pulled from the full job description
Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
Full Job Description
Front Desk Agent – Jasper Inn & Suites

Job Summary:

As a team our goal is to create an unforgettable, picture-perfect experience for our guests. Your role in that goal is very important! At Jasper Inn, our Front Desk Team wears most of the hats of a traditional hotel - from reservation specialist to activities director; our FDA's do it all!

Full time, 40 hrs a week, year round
Starting Wage of $17 to $18
A second language is an asset.
Night Audit experience an asset.

Job Responsibilities:

Responsible for the Check in and Departure of hotel guests.
Answer the hotel phone, both internal and external calls.
Be an expert on local and onsite services and be able to provide information about them.
Sell and book local activities. Commission on some bookings.
Use accurate accounting and cash handling procedures.
Respond promptly and appropriately to guest requests.
Communicate very effectively with all other departments within the hotel.
Maintain an accurate inventory of rooms, reservations, and room assignments.
Manage reservations made by phone, email and through OTA’s.
Co-ordinate and supervise guest activities.
Represent the culture of Jasper Inn & Suites and build repeat guests.
Perform other related duties as required.

You are a team player who is excited to create a wonderful experience for the guests of Jasper Inn! You are positive, driven and have a 'glass half full' outlook on life. Your other traits include:

A passion for customer service and a strong attention to detail.
Energetic, flexible, reliable, respectful, hands-on individual with initiative and integrity.
Ability to work under pressure in a fast-paced work environment.
Excellent organizational, communication and people skills.
Friendly and pleasant demeanor, courteous, self-motivated, and professional.
Ability to work efficiently with minimal supervision, independently and as part of a team.
Ability to work different shift hours and stand for an entire shift.
Good PC skills: knowledge of Opera PMS is preferred, but not necessary.
Previous Front Desk and/or Customer Service experience is preferred.
Relevant education and experience in a hospitality or tourism setting
Who We Are:

Jasper Inn is part of INNHotels, a family of independent hotels. We have properties in Canmore, Jasper, Red Deer, Stony Plain, Grande Cache, Valemount and Invermere.
We Offer:

A great work environment with opportunities for development and career advancement within Jasper Inn and the INNHotels family of hotels.
A competitive compensation package.
Group health plan.
Staff events and seasonal discounts on local adventure activities.
Hotel Discounts as part of the INNHotels family of hotels.
Staff accommodation available for the right candidate
Do you think you would make a good candidate? Send your resume to the following email address or fax number. We would like to thank all applicants for applying; however, only those selected for an interview will be contacted.

Contact: Susann Beztilny, General Manager

Job Types: Full-time, Permanent

Salary: $17.00-$18.00 per hour


Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
Vision care
Flexible Language Requirement:

French not required

8 hour shift
Evening shift
Morning shift
Weekend availability
Supplemental pay types:

Commission pay
Overtime pay
COVID-19 considerations:
plexiglass partition at Reception

Ability to commute/relocate:

Jasper, AB: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Will you be requiring staff housing?

Customer Service/Front Desk: 1 year (preferred)
Expected start date: 2022-09-05

Hiring Insights
Hiring 1 candidate for this role